PENDING Install Adobe Pro DC through SCCM

[Markyb]

HI all,

I'm fairly new to packaging and I am having issues deploying Adobe Pro DC through SCCM as an application. I'm pointing the install to:

SCCM Server Name\SoftwareLibrary\Adobe\AdobeDC_Pro_18_A01\Source\Adobex64\Build\adobex64.msi. The install is using the the silent switch.



I then do everything as normal, i.e distribute the content, then deploy. Then the install just hangs on installing. The logs files show that the deployment has been picked up, but it never installs. Am I using the correct install path?

Any help would be great.

Thanks

 

[RiDER07]

Use the .exe to perform the install as an APPLICATION(script installer). Use the following switch

setup.exe --silent --ADOBEINSTALLDIR="C:\Program Files\Adobe Creative Cloud" --INSTALLLANGUAGE=en_GB



and use the MSI for detection method.

 

[Markyb]

Hi,

Thanks for your reply. I'm now getting this error in AppEnforce.log.


Any ideas?

Thanks

 

[RiDER07]

Hi,

Thanks for your reply. I'm now getting this error in AppEnforce.log.

View attachment 1136
Any ideas?

Thanks

What does your file structure looks like? Where did you get the installation files from?

 

[RiDER07]

Can you also post the log for Adobe? I think it gets logged under C:\Windows\Temp

 

[Markyb]

Hi,

I got the install files from out Adobe Portal, where we assign users their Adobe ID. File structure is ServerName\Adobe\AdobeDC_Pro_18_A01\Source\Adobex64\Build, then


There is no Adobe logs.

Thanks

 

[Markyb]

Then drilling down further is ServerName\SoftwareLibrary\Adobe\AdobeDC_Pro_18_A01\Source\Adobex64\Build\Setup\APRO18.0\Adobe Acrobat

 

[RiDER07]

Then drilling down further is ServerName\SoftwareLibrary\Adobe\AdobeDC_Pro_18_A01\Source\Adobex64\Build\Setup\APRO18.0\Adobe Acrobat

View attachment 1138

Have you got a test machine? Open CMD as Admin, run the script via CMD on that test machine and see the outcome?

I used the same script and mine works absolutely fine. What version of SCCM are you on?

I also use this script to deploy two adobe products at the same time

Execute-MSI -Action Install -Path "Adobe InCopy DC Pro\Build\Adobe InCopy DC Pro.msi" -Parameters '/norestart /qn'
Execute-MSI -Action Install -Path "Adobe InCopy DC Pro\Build\Setup\APRO18.0\Adobe Acrobat\AcroPro.msi" -Parameters '/norestart /qn'

But you should be using the .exe and not the MSI...

 

[Markyb]

I can confirm that I am using the exe. This is the error from running with CMD as admin.



Thank you for your help so far with this.

 

[RiDER07]

what's your environment like? What applications do you have currently installed? Can you post a screenshot of the task manager > processes tab?

 

[Markyb]

I've got no other Adobe related processes running.

 

[RiDER07]

Try this and see what you get in CMD - setup.exe --silent

Can you also check if this folder was created using the previous script - C:\Program Files\Adobe Creative Cloud

 

[Markyb]

Same thing again. There was no folder created.

 

[RiDER07]

Can you post a screenshot of your Package, and your deployment settings please

 

[Markyb]

Sure



Install Program -
setup.exe --silent --ADOBEINSTALLDIR="C:\Program Files\Adobe Creative Cloud" --INSTALLLANGUAGE=en_GB







Again, thank you for your help so far.

 

[RiDER07]

Try setting it to "Whether or not a user is logged on" and visibility Hidden

 

[Markyb]

Changed as requested. It install absolutely fine on my machine, tried on a colleagues and got the exit code 5 again.

 

[RiDER07]

Changed as requested. It install absolutely fine on my machine, tried on a colleagues and got the exit code 5 again.

Something is running in the background which is causing the setup to fail. Run the .exe manually on the failed machines and it will ask you to close some apps. Those will be your culprit.

Then use psappdeploytoolkit to kill those apps as part of 'pre-installation', then run the exe as part of the 'main installation'

 

[Markyb]

This is the error when running the exe direct

 

[Prajwal Desai]

That error code is related to Adobe - Exit code: 19 Conflicting processes running.

Check the below list of error codes. The solution given by Adobe is "Close all conflicting processes. Then restart your computer and retry the installation".

https://helpx.adobe.com/creative-cloud/kb/Install_Error_codes_CC.html
https://helpx.adobe.com/creative-suite/kb/install-log-error-exit-code.html