SOLVED Clients Won't Download Applications via Software Center

[pmal]

Hi --

I am really stuck. All of a sudden none of my clients will not download any applications. I can't even run a script via SCCM console anymore. New application show in Software Center but they don't download when I click install. I did not make any changes. Boundary Group settings are fine (include correct subnets). Site Status is good, Distribution point seems fine, Windows updates deploy without issue. I am lost. My logs are all over the place.

I see some CAS logs that say, -- Matching DP location found 0 and -- Download request only, ignoring location update.

I think it may be IIS, but I'm pretty new to SCCM, so not too sure.

Any help is really appreciated!

 

[Gokul]

If you can install softwar update without issue, then there might be some issue regarding app. Check your application logs and cas log for more clarity

 

[pmal]

Thanks for the response. Apps that were installing are now not installing. They won't download and are stuck at 0. I thought it was IIS because WSUS runs off its own app pool. I can browse to the file directory via IE though.. My CAS log:

Matching DP location found 0 - http://<server>/sms_dp_smspkg$/content_bf3c2385-802d-4b74-b161-ea0d60742781.1 (Locality: BOUNDARYGROUP)]LOG]!><time="12:18:37.137+420" date="05-08-2020" component="ContentAccess" context="" type="1" thread="8692" file="downloadcontentrequest.cpp:1026">
<![LOG[ Download request only, ignoring location update]LOG]!><time="12:18:37.137+420" date="05-08-2020" component="ContentAccess" context="" type="1" thread="8692" file="downloadcontentrequest.cpp:1031">
<![LOG[Location update from CTM for content Content_bf3c2385-802d-4b74-b161-ea0d60742781.1 and request {CF7A0631-1559-438E-A7FC-46EA269486D3}]LOG]!><time="12:18:37.140+420" date="05-08-2020" component="ContentAccess" context="" type="1" thread="8692" file="downloadcontentrequest.cpp:988">
<![LOG[ Matching DP location found 0 - http://<server>/sms_dp_smspkg$/content_bf3c2385-802d-4b74-b161-ea0d60742781.1 (Locality: BOUNDARYGROUP)]LOG]!><time="12:18:37.140+420" date="05-08-2020" component="ContentAccess" context="" type="1" thread="8692" file="downloadcontentrequest.cpp:1026">
<![LOG[ Download request only, ignoring location update]LOG]!><time="12:18:37.140+420" date="05-08-2020" component="ContentAccess" context="" type="1" thread="8692" file="downloadcontentrequest.cpp:1031">

 

[Gokul]

Check below few things
-application logs
-contenttransfer.log
-boundary
You will get some hits regarding your issue. CAS log says its unable to find the DP

 

[pmal]

The content transfer management log says it fails to get the value of the content. It's looking like a boundary group issue I'm thinking, but everything looks set up correctly. I can browse to content via IE, but it asks for credentials. That normal?

[LOG[Failed get the value of Content_4c29329e-cd30-4f0f-a1da-e86e23533694.1]LOG]!><time="12:55:56.916+420" date="05-11-2020" component="ContentTransferManager" context="" type="2" thread="4468" file="ctmjob.cpp:2240">
<![LOG[Persisted locations for CTM job {92E70DE1-5AAF-4747-BE12-0A532EBB9EB6}:
(BOUNDARYGROUP) http://<server>/SMS_DP_SMSPKG$/Content_2a8f6759-f144-431a-bbf5-4f9a5b603a58.1]LOG]!><time="12:55:56.931+420" date="05-11-2020" component="ContentTransferManager" context="" type="1" thread="3140" file="ctmjob.cpp:3640">
<![LOG[Failed get the value of Content_3b5faf3f-a26f-401f-a7bc-02bc41a0a692.1]LOG]!><time="12:55:56.931+420" date="05-11-2020" component="ContentTransferManager" context="" type="2" thread="3140" file="ctmjob.cpp:2240">
<![LOG[Cancelled CTM job {D698F98A-EDA0-4E1D-88AF-E3617A5CCC63}]LOG]!><time="12:56:02.728+420" date="05-11-2020" component="ContentTransferManager" context="" type="1" thread="7308" file="ctmanager.cpp:839">
<![LOG[Starting CTM job {92E70DE1-5AAF-4747-BE12-0A532EBB9EB6}.]LOG]!><time="12:56:58.719+420" date="05-11-2020" component="ContentTransferManager" context="" type="1" thread="7820" file="ctmjob.cpp:5354">
<![LOG[Starting CTM job {270371E7-FB1E-42D3-A330-C95775149A46}.]LOG]!><time="12:56:58.719+420" date="05-11-2020" component="ContentTransferManager" context="" type="1" thread="7820" file="ctmjob.cpp:5354">
<![LOG[This client will report download history every 1440 min.]LOG]!><time="12:56:58.719+420" date="05-11-2020" component="ContentTransferManager" context="" type="1" thread="7820" file="logontask.cpp:109">

 

[Prajwal Desai]

Hi --

I am really stuck. All of a sudden none of my clients will not download any applications. I can't even run a script via SCCM console anymore. New application show in Software Center but they don't download when I click install. I did not make any changes. Boundary Group settings are fine (include correct subnets). Site Status is good, Distribution point seems fine, Windows updates deploy without issue. I am lost. My logs are all over the place.

I see some CAS logs that say, -- Matching DP location found 0 and -- Download request only, ignoring location update.

I think it may be IIS, but I'm pretty new to SCCM, so not too sure.

Any help is really appreciated!

It may be an issue with IIS especially if you are using PKI certs, ensure you have assigned a correct cert under HTTPS binding.

 

[Chelo]

Hello, your problem may be your MP (Management Point) is not working correctly and this is because the IIS services are down with no chance of getting up again .. this happened to me in my environment and if the site's IIS services are below the MP will not work ..