PENDING Windows 10 not receiving updates via SCCM

[Swapnil173314]

Hello All,

In our environment we have started deploying windows 10 systems and looks like SCCM is not pushing updates to these WIN 10 systems.

Have enabled to received windows 10 updates under site config > software update point > Products etc.

My question is

- Do we need any specific version of SCCM 2012 in order to receive updates - my version is Console Version 5.0.8239.1203 and site version 5.00.8239.1000 SCCM 2012 configuration Manager SP2.

- In my case i can see updates for windows 10 but required and installed count is 0 and compliant count is 92%, why is this so am i missing something.

please help me as we are about to deploy more win 10 system soon and need to SCCm fully functional for this

 

[Steve101]

I don't think anyone can help you with that unless you give some more information:

- What Windows 10 version(s) is/are affected?
- What SCCM version are you running?
- Can you stop the SMS Agent Host (ccmexec) service on the Windows 10 computer or does the attempt to stop it time out?

We've recently had that problem of Windows 1909 clients not installing updates and software. The SMS Agent Host service on the clients would hang and not communicate with the SCCM server at all anymore.

The solution was to enable to Windows Defender Antivirus service on the Windows 10 machines so that the SMS Agent Host service could communicate with it. Alternative you could disable the Endpoint Protection feature in your SCCM server and redeploy all the SCCM clients (I think. Haven't tested this solution myself.)

Eitherway, the full solution for our Windows 10 1909 + SCCM issue has been published over at my blog at https://beingwinsysadmin.blogspot.com/2020/02/sccm-sms-agent-host-ccmexec-hangs-on.html if you care to see if it fixes your issue too.

To answer your questions

- What Windows 10 version(s) is/are affected? 1803, 1903
- What SCCM version are you running? SCCM 1902
- Can you stop the SMS Agent Host (ccmexec) service on the Windows 10 computer or does the attempt to stop it time out? No Its completely greyed out as below screenshot

 

[kheldorn]

To answer your questions

- What Windows 10 version(s) is/are affected? 1803, 1903
- What SCCM version are you running? SCCM 1902
- Can you stop the SMS Agent Host (ccmexec) service on the Windows 10 computer or does the attempt to stop it time out? No Its completely greyed out as below screenshot

View attachment 2666

Well, try opening a admin cmd.exe and run "sc stop ccmexec" and see what that gives you.

 

[Steve101]

Well, try opening a admin cmd.exe and run "sc stop ccmexec" and see what that gives you.

I think I will be needing your help, Ive managed to stop and start the service but it constantly don't pickup the updates from my machine i checked through your post, perhaps im confusing myself.

 

[kheldorn]

I think I will be needing your help, Ive managed to stop and start the service but it constantly don't pickup the updates from my machine i checked through your post, perhaps im confusing myself.

If you were able to successfully stop the service then your issue is different from the one I had. And in that case I cannot help you any further with this since my experience with SCCM debugging is quite limited.

 

[Steve101]

S

If you were able to successfully stop the service then your issue is different from the one I had. And in that case I cannot help you any further with this since my experience with SCCM debugging is quite limited.

So I've tried to add those registry keys and it didnt allow me too i guess this is locked down to the policy therefore it seems i wont beable to make the change and i do suspect its that what you reffered to in your previous post by adding the reg keys

 

[Raghuasr29]

The SMS Agent Host is completely greyed out I cannot stop it at all
View attachment 2664

The above window shows you don't have access to do it. Open PS as admin and run
To get the service status - "Get-Service -Name CcmExec"
To restart the service - "Restart-Service -Force"