PENDING Software center on client computer not working

[mpowis]

Recently software center started to stop working, computers already installed work and connect to the management point but newly imaged computers only partially install software center, it opens on the client but then errors out saying it cannot open press F5 or try again later, now what i can see is that in the configuration manager properties the working clients show Client Certificate: PKI and the ones that don't work show Client Certificate: None, also under the Action Tab most components are missing.

 

[mpowis]

@Prajwal Desai @Garth - I noticed i have a wmi filter set that pointed windows 10 devices to http instead of https so i have updated that as well to see if that helps

 

[Garth]

@Prajwal Desai @Garth - Anymore suggestions, I'm going round in circles, still cannot find a vaild source or MP location in ccmsetup log and still failing to retrieve compatible dns records

On the device where the log shows it can't find the DNS record. Did you do a NSlookup on it to see if it sees the record? what DNS server is it point to??

 

[mpowis]

@Garth
NSlookup shows the default server the primary domain controller with its IP address and then if i type in the sccm server name that also resolves correctly

 

[Garth]

@Garth
NSlookup shows the default server the primary domain controller with its IP address and then if i type in the sccm server name that also resolves correctly

What does this mean? this is sounding like you have a DNS issue that you need to fix.

 

[mpowis]

@Prajwal Desai @Garth
So i opened command prompt and typed in nslookup:
default server name-dc01.domain
IP: ip address of domain controller

if i type in sccm.domain - it returns the correct IP address
if i type in _mssms_mp_ps4

> set type=SRV
> _mssms_mp_ps4._tcp.domain
Server: domian controller.domain
Address: correct ip address here

_mssms_mp_ps4._tcp.domain SRV service location:
priority = 0
weight = 0
port = 443
svr hostname = sccm server name.domain
_mssms_mp_ps4._tcp.domain SRV service location:
priority = 0
weight = 0
port = 443
svr hostname = https://sccmserver name.domain
sccmserver name.domain internet address = correct ip address here

is this what you asked me to do

 

[Garth]

@Prajwal Desai @Garth
So i opened command prompt and typed in nslookup:
default server name-dc01.domain
IP: ip address of domain controller

if i type in sccm.domain - it returns the correct IP address
if i type in _mssms_mp_ps4

> set type=SRV
> _mssms_mp_ps4._tcp.domain
Server: domian controller.domain
Address: correct ip address here

_mssms_mp_ps4._tcp.domain SRV service location:
priority = 0
weight = 0
port = 443
svr hostname = sccm server name.domain
_mssms_mp_ps4._tcp.domain SRV service location:
priority = 0
weight = 0
port = 443
svr hostname = https://sccmserver name.domain
sccmserver name.domain internet address = correct ip address here

is this what you asked me to do

For clarity, where did you open the cmd?

 

[mpowis]

For clarity, where did you open the cmd?

I did it on the SCCM server, I'm not on site until Monday to run it from the client computer

 

[Garth]

I did it on the SCCM server, I'm not on site until Monday to run it from the client computer

You need to do this one the client, as it is the client that can't see the MP.

 

[mpowis]

@Garth
my technician ran from client device and got the same result as the SCCM server got

 

[Garth]

@Garth
my technician ran from client device and got the same result as the SCCM server got

Have them do the same thing but using the local system account, e.g. make sure that a proxy isn't in place.
Also make sure that Cloudstrike isn't in place.

 

[mpowis]

@Garth
I ran PSEXEC as shown is the guide and it returned the same result:
> set type=SRV
> _mssms_mp_ps4._tcp.domain
Server: domian controller.domain
Address: correct ip address here

_mssms_mp_ps4._tcp.domain SRV service location:
priority = 0
weight = 0
port = 443
svr hostname = sccm server name.domain
_mssms_mp_ps4._tcp.domain SRV service location:
priority = 0
weight = 0
port = 443
svr hostname = https://sccmserver name.domain
sccmserver name.domain internet address = correct ip address here

i do not know what cloudstrike is i do not think we have it and we do not use proxies here.