PENDING SCCM CMUpdateReset Tool Updates & Servicing Stuck

[harveybham]

Hi

On Updates * Servicing i have CM 1910 stuck on Downloading Status for a while now. I am trying to reset this using the reset tool but i get a the attached error.

This is the first time i have seen this error. Is there anyway to resolve this or is there a different way to get 1910 back to Complete. I am guessing as this is stuck on downloading it is causing no more updates to come through yet?

Thanks

 

[Prajwal Desai]

I guess you are using the second CMupdatereset command that force deletes the package -
CMUpdateReset.exe -FDELETE -S SQLServerFQDN -D CM_SiteCode -P packageGUID

Is the SQL server running on the same server as ConfigMgr ?. Are you specifying the correct SQL FQDN ?.

 

[harveybham]

Hello Prajwal

I have tried both commands but it still fails.
The SQL server is on the same box as the configmgr. I have used the FQDN

I have tried it with IP address but i still get the same error. I also tried it with the IP address without the FQDN and i get this error

"Error 0x80131904 - A connection was successful established with the server but then an error occurred during the login process (Provider: SSL provider, Error: 0 - The target principal name is incorrect)

I have full access to the database

 

[harveybham]

Hello

This now works, not sure why it works now but it lets me delete the package. I have not changed anything and used the same command. However my update is still still on downloading. After looking at dmpdownloader.log it seems to be stuck when it downloads the redist files

"ERROR: Failed to download redist for 4ce24c49-e6b0-4b4f-9ad8-ca31ff269f23 with command /RedistUrl http://go.microsoft.com/fwlink/?LinkID=2057682 /LnManifestUrl http://go.microsoft.com/fwlink/?LinkID=2057571 /RedistVersion 201910 /NoUI "\\(SERVERNAME)\EasySetupPayload\4ce24c49-e6b0-4b4f-9ad8-ca31ff269f23\redist" .

When i look in the redist folder i can see the file is there. I have also tried to manually go on the link and copy the file across to the redist folder but it still fails. It has downloaded 2.5gb for the packaged. My site server is able to download all Software updates but seems to be stuck on this

Any ideas?

 

[harveybham]

Hi

Please mark this as resolved. The error was that 1 of the redist files was unable to download due to our firewall blocking this. I manually downloaded it and copied it to the location which then changed my state to ready to install.

Thanks