PENDING SCCM clients showing inactive in setup

[tmabile]

Hi Everyone, our SCCM environment was doing okay up until a few months ago when clients started becoming inactive then showing the client as not being installed in the management console, even though it is installed. I have gone through most of the troubleshooting that I have found on these forums but no luck. Any help is much appreciated, please let me know if I need to upload logs.

Thank you,

 

[Prajwal Desai]

Hi, you need to check why are the clients showing up inactive status in the console. On the client machines check the ClientLocation.log and ClientIDManagerStartup.log if there are any errors, which are preventing the clients to connect to the Management Point.

 

[tmabile]

Thank you for the reply and for the information provided. Thankfully I was able to resolve the issue. There were issues with our secondary site server and clients were trying to connect to that MP instead of the primary. We didn't need the secondary site any longer so once I got rid of the secondary site (with the server) and once that was done I was able to successfully install the client and the policies were pulled. Thanks again.