PENDING SCCM client unable to reach MP

[Charlypop2357]

Hello guys,
After installing SCCM update 2107, some clients have been unable to download/install apps from Software Center or in required mode via VPN connection.
I have checked the boundaries and such, everything seems to be OK. I have also noticed that the problem occurs whith the new version of the client which has not been promoted in production yet.
Do you guys have any idea how I can work out that issue?
Thank you in advance.

 

[Prajwal Desai]

Are the clients agents updated to latest version ?.

 

[Prajwal Desai]

unable to download/install apps from Software Center

This is a very common issue but you have to help us with the error code or what you see in the log files.

 

[Charlypop2357]

Hi Prajwal,
A few clients have been updated to the latest version (5.00.9058..1018). That version came with the SCCM update 2107. I attach two screenshots of log files CAS.log along with Clientlocation.log. All the boundaries have been checked.

 

[Charlypop2357]

One thing that is also interesting is that when I uninstalled client version 5.00.9058.1018 and run ccmsetup.exe again (v5.0.9058.1012) I am able to download and install apps afterwards. But as soon as I add my computer to collection 'Pre-Production Client Deployment' then I am no longer able to download/install right after the update installation.

Also, I have just uninstalled the client again and found this in ccmsetup.log :

<![LOG[MP did not find any locations matching with the site version.]LOG]!><time="22:04:23.198-120" date="10-18-2021" component="ccmsetup" context="" type="2" thread="7692" file="siteinfo.cpp:196">

Can it be that the new client is to be deployed over all the environment (DP, etc...) to have it all to work again?

 

[Charlypop2357]

Can any of you help me out?

 

[Prajwal Desai]

Let me know if this helps - https://forums.prajwaldesai.com/thr...ocations-as-the-expected-version-from-mp.433/

 

[Charlypop2357]

It does not seem to be ad DNS issue since I have been able to telnet MP towards ports 80 and others. As I mentioned I do have the problem with the new version of the client not the previous one.

 

[Charlypop2357]

One thing I noticed after SCCM was updated to version 2107 is that DNS entry was deleted. I had to recreated it.

 

[Charlypop2357]

Prajwal. I think I have found the root cause of my issue. It has been related to our VPN client that was unable to reach the MP. I have reinstalled the client and was able to download/install packages again.