SOLVED SCCM 2111 - some clients black screen when connecting with remote viewer

[Pete811]

After upgrade on some clients the remote viewer does not work correct. It connects but the remote screen keeps black. This issue is not on every client.
I checked the CmRcService.log but it does not show any error.
Any ideas where can Itake a further look?

 

[BillC]

We use websense for web and email only, how do you put an exception for local exe? I was able to disable FP on both client and computer that is connecting from and still cant use remote control, definitely issue with latest MECM client that is causing that.

So, I was able to login to the admin portal for Websense and add it to the Bypass list
Web › Endpoint > Endpoint Bypass
This still did not resolve my issue, but when I uninstalled the endpoint from the client remote control started working as expected with the latest version. I opened a ticket with Websense and will post any response I get back.

 

[mxcharf]

here is a resolution:

Client update for Configuration Manager current branch, version 2111 - Configuration Manager

Client update for Configuration Manager 2111

docs.microsoft.com

 

[tccilaw_nahra]

We're still seeing an issue.
The updated client allows us to connect fine, but almost everyone in our environment has multiple screens and if the resolution does not match on both monitors, mouse clicks are off.

We're pushing an old version of the SccmRdpUser.exe and it still works fine for remote assistance.

 

[Mapro]

Hello I had the same issue with windows 7, Windows 10 (1803,1809, 1903,1909), I did an Update to the display driver issue resolved.