SOLVED SCCM 2111 - some clients black screen when connecting with remote viewer

Pete811

Member
7
0
1
After upgrade on some clients the remote viewer does not work correct. It connects but the remote screen keeps black. This issue is not on every client.
I checked the CmRcService.log but it does not show any error.
Any ideas where can Itake a further look?
 
Solution
Good morning,

@Prajwal Desai
thanks for your effort.
I could figure out the problem. The affected clients use Citrix Remote-PC for Home Office. A "Citrix-DLL" crashed the "SCCMrdpuser.exe". In registry you can exclude the EXE and now the Remote Viewer works as expected.

@Ryan R.
Sorry, here I can't help. We don't have any WIN7 client in our environment

BillC

Member
6
1
3
We use websense for web and email only, how do you put an exception for local exe? I was able to disable FP on both client and computer that is connecting from and still cant use remote control, definitely issue with latest MECM client that is causing that.
So, I was able to login to the admin portal for Websense and add it to the Bypass list
Web › Endpoint > Endpoint Bypass
This still did not resolve my issue, but when I uninstalled the endpoint from the client remote control started working as expected with the latest version. I opened a ticket with Websense and will post any response I get back.
 

Forum statistics

Threads
4,616
Messages
18,062
Members
9,326
Latest member
Hemald