SOLVED SCCM 1802 update stuck downloading state

[base]

Hello,

I have a few issues with my SCCM server and I beleive that installing 1802 may address most if not all my issues. Here's what I currently have installed update wise. How do I install 1802? It's been on downloading for a week now. Should I keep waiting?

 

[Prajwal Desai]

That's strange. Did you try restarting sms_exec service ?.

 

[base]

That's strange. Did you try restarting sms_exec service ?.

Yes, it did not yield any results.

 

[Youssef Saad]

Check “DMPDownloader.log” in your "ConfigMgr install directory\Logs" for more details.

 

[base]

I'm getting errors when it tried to update and it seems that it tries to update but loops into the same error.

 

[Youssef Saad]

"ERROR: Failed to download required file"

Check if you have a full network access on your Site Server, can you share with us the "DMPDownloader.log" file?

 

[base]

"ERROR: Failed to download required file"

Check if you have a full network access on your Site Server, can you share with us the "DMPDownloader.log" file?

I do have full network access. Again, pardon my ignorace, where can I find that log file?

 

[Krystian]

Hi,

Use this https://docs.microsoft.com/en-us/sccm/core/servers/manage/update-reset-tool, after this all should be fine

 

[Youssef Saad]

%ProgramFiles%\Microsoft Configuration Manager\Logs

 

[base]

"ERROR: Failed to download required file"

Check if you have a full network access on your Site Server, can you share with us the "DMPDownloader.log" file?

I finally was able to find the DMPdownloader log. Here is the output:



This is the result from it. However, the hasIntuneSub.. keeps going nonstop.

 

[base]

Hi,

Use this https://docs.microsoft.com/en-us/sccm/core/servers/manage/update-reset-tool, after this all should be fine

I could not find CMUpdatereset in my C:\.

 

[Youssef Saad]

Check on :

%ProgramFiles%\Microsoft Configuration Manager\cd.latest\SMSSETUP\TOOLS\CMUpdateReset

 

[base]

Check on :

%ProgramFiles%\Microsoft Configuration Manager\cd.latest\SMSSETUP\TOOLS\CMUpdateReset

 

[Youssef Saad]

You can download this tool from : CMUpdateReset

 

[base]

You can download this tool from : CMUpdateReset

Current webfilter is stating that the file is malware. Is there a reason why my SCCM server didn't come with this file? Also is there a direct link from Microsoft in regards to this file?

 

[Youssef Saad]

And with this link: Dropbox ??

 

[base]

And with this link: Dropbox ??

I downloaded it and I see it in the background proccess. How long should this take?

 

[Youssef Saad]

Do you run it with the powershell?

See the example in this guide: https://docs.microsoft.com/en-us/sccm/core/servers/manage/update-reset-tool

 

[base]

Do you run it with the powershell?

See the example in this guide: https://docs.microsoft.com/en-us/sccm/core/servers/manage/update-reset-tool

Is there anyway I could contact you directly? I have done that before and I always get an error stating that CMUpdate.exe is not a valid command, even though the file is in that directory.

 

[Youssef Saad]

First, copy the tool in %ProgramFiles%\Microsoft Configuration Manager\cd.latest\SMSSETUP\TOOLS
Second, open the Powershell with admin privileges and set the commands below:

cd %ProgramFiles%\Microsoft Configuration Manager\cd.latest\SMSSETUP\TOOLS​

.\CMUpdateReset.exe -S SQLSERVER_FQDN -D CM_SITECODE -P Package-GUID ​

​

Your account must have full privileges on your SQL Server Database to execute this reset.