PENDING Problems to upgrade clients MECM

[lronderos]

I have a problem, I have MECM 2006, recently upgrade to this version, but the device does not install the new version agent, just install 5.00.8913.1012 version and must be installed 5.00.9012.1020.
Who can help me with this problem, I don´t know what log to look to fix this problem, i have more than 4300 clients with upgrade the client with the new version for 2 months

 

[Garth]

this will help you. https://docs.microsoft.com/en-us/mem/configmgr/core/plan-design/hierarchy/log-files

 

[Youssef Saad]

Have you promoted the 2006 ConfigMgr client as production client ?

To get more details, check the logs files provided above by @Garth.

 

[lronderos]

this will help you. https://docs.microsoft.com/en-us/mem/configmgr/core/plan-design/hierarchy/log-files

Hi Garth,

Thank you for your answer, I already did this, I saw these file logs, but I didn't find anything to help me fix it.

Accord your experience, what kind of problems may be causing this behavior

 

[lronderos]

Have you promoted the 2006 ConfigMgr client as production client ?

To get more details, check the logs files provided above by @Garth.

yes, I did.

After that i have 26 clients with the correct agent version, but the others users, not

 

[Youssef Saad]

Good! So, what about the ccmsetup.log log file on one of those clients?

You'll find it on "%WINDIR%\CCM\Logs".

 

[lronderos]

Good! So, what about the ccmsetup.log log file on one of those clients?

You'll find it on "%WINDIR%\CCM\Logs".

i checked this file and this is the last 5 lines

Deleted file C:\WINDOWS\ccmsetup\ccmsetup.xml ccmsetup 07/12/2020 06:23:41 p. m. 10844 (0x2A5C)
Task 'Configuration Manager Client Upgrade Task' does not exist ccmsetup 07/12/2020 06:23:41 p. m. 10844 (0x2A5C)
Clearing ClientDeploymentErrorCode reg key... ccmsetup 07/12/2020 06:23:41 p. m. 10844 (0x2A5C)
Removed temporary download directory. ccmsetup 07/12/2020 06:23:41 p. m. 10844 (0x2A5C)
CcmSetup is exiting with return code 0 ccmsetup 07/12/2020 06:23:41 p. m. 10844 (0x2A5C)

All good

But this agent was installed locally, executing ccmsetup.exe mp:/siteserver XXXXXXXXX, not remotely, remotely never installed the agent.
Now the agent appears installed, but it does not finish the synchronization process, that is, the process is failing everywhere, both remote and local