SOLVED HResult: 0x80240033 The license terms of one or more updates are unavailable

[Mahmoud87]

Hello everyone, I am having a silly issue that is driving me insane. I got a brand new SCCM 1806 with the Hotfix installed. All is set correctly and working fine, installed WSUS and SUP, ADRs were created for workstations and servers and distributed without any issues. I see updates in the software centre and they report compliant without any issues also.

There is one server, Windows Server 2019, 1809 all software updates are installed and showing 100% compliant but in the WUAHandler.log showing this warning and it's driving me mad

Received 'SucceededWithErrors' code from WUA during search. Check WindowsUpdate.log in Windows directory.    WUAHandler    14/04/2019 3:22:33 PM    1680 (0x0690)
WU Agent reported the following 1 warning messages:    WUAHandler    14/04/2019 3:22:33 PM    1680 (0x0690)
    HResult: 0x80240033 Context: uecGeneral Msg: The license terms of one or more updates are unavailable..    WUAHandler    14/04/2019 3:22:33 PM    1680 (0x0690)

The server is perfectly fine receiving updates and they install fine and it's 100% compliant, why I am getting this error. I had a look at the error and it seems to be related to updates EULA which I have approved in the ADRs.


Checked Windowsupdates.log on the server 2019 and didn't see anything that might help, however there was couple of errors.

2019/04/14 15:22:33.7013797 1404  4852  Misc            *FAILED* [800710DD] Send request
2019/04/14 15:22:33.7013847 1404  4852  Misc            *FAILED* [800710DD] WinHttp: SendRequestToServerForFileInformation (retrying with default proxy)
2019/04/14 15:22:33.7233492 1404  4852  Misc            StatusCode for transaction returned from WinHttpQueryHeaders is 401
2019/04/14 15:22:33.7233561 1404  4852  Misc            *FAILED* [800710DD] Send request
2019/04/14 15:22:33.7233999 1404  4852  Misc            *FAILED* [800710DD] Library download error. Will retry. Retry Counter:2
2019/04/14 15:22:33.7313886 1404  4852  Misc            StatusCode for transaction returned from WinHttpQueryHeaders is 401
2019/04/14 15:22:33.7314120 1404  4852  Misc            *FAILED* [800710DD] Send request
2019/04/14 15:22:33.7314172 1404  4852  Misc            *FAILED* [800710DD] WinHttp: SendRequestToServerForFileInformation (retrying with default proxy)
2019/04/14 15:22:33.7358853 1404  4852  Misc            StatusCode for transaction returned from WinHttpQueryHeaders is 401
2019/04/14 15:22:33.7358904 1404  4852  Misc            *FAILED* [800710DD] Send request
2019/04/14 15:22:33.7459635 1404  4852  Agent           Added update 08D3A825-29AF-4EBD-B167-019A45E87FB8.200 to search result
2019/04/14 15:22:33.7459798 1404  4852  Agent           Added update 80B5943E-09B3-4803-A295-970F75263D07.203 to search result
2019/04/14 15:22:33.7459862 1404  4852  Agent           Added update C991073F-CA3E-467D-B5A0-C8574B289B96.200 to search result
2019/04/14 15:22:33.7459912 1404  4852  Agent           Added update CBABCD41-A0B5-4272-8525-458654BB7766.203 to search result
2019/04/14 15:22:33.7460050 1404  4852  Agent           Added update 07609D43-D518-4E77-856E-D1B316D1B8A8.103 to search result
2019/04/14 15:22:33.7460793 1404  4852  Agent           Added update 57E4D157-A793-4A36-9D47-D1E9EB3983F8.200 to search result
2019/04/14 15:22:33.7461409 1404  4852  Agent           Added update E9BF065A-D7E5-4E26-B8C4-F3E40247C34D.200 to search result
2019/04/14 15:22:33.7461456 1404  4852  Agent           Added update B8EA1A5B-3636-4905-AE4B-D171014DF7A6.201 to search result

Checked the wsyncmgr.log on the SCCM server and all looked clean, read on the internet that some people got the issue fixed when they ran "wsusutil.exe reset" wait for few minutes and do a full sync on SCCM, this will force wsus to check all the updates EULA and if something was missing will redownload it. This however didn't work for me and I still see the warning.

I will attach all needed logs if someone could have a look and help me out will be so thankful. Cheers all
Server 2019 - WindowsUpdate.log
Server 2019 - WUAHHandler.log
SCCM Server - wsyncmgr.log

 

[Prajwal Desai]

I reported this to MS product team and as per them you need to contact the Microsoft support for this.

 

[Mahmoud87]

I reported this to MS product team and as per them you need to contact the Microsoft support for this.

Is there a ticket number I can use to refer to the issue, do we know what is the cause of it?

 

[Prajwal Desai]

No i haven't raised any ticket. From the log files that you supplied, it’s not clear if this is a server or client side issue. So i think you can contact Microsoft CSS and they will help you on this issue.

 

[Mahmoud87]

Thanks Prajwal