The August 12, 2025 Windows security update for Windows 11, version 24H2 (KB5063878), might fail to install with error code 0x80240069 when installed via Windows Server Update Services (WSUS). WSUS allows Servers with the WSUS role to defer, selectively approve, and schedule updates for specific devices or groups across an organization.
Home users are unlikely to experience this issue, as WSUS is designed for use across business and enterprise environments. This issue has been listed under resolved issues for Windows 11, 24H2.
A Group Policy had previously been released using Known Issue Rollback (KIR) to work around this issue. If you installed the special Group Policy, it could be found in Computer Configuration -> Administrative Templates -> Windows 11 24H2 and Windows Server 2025 KB5063878 250814_00551 Known Issue Rollback. Organizations no longer need to install and configure this Group Policy to address this issue.
Home users are unlikely to experience this issue, as WSUS is designed for use across business and enterprise environments. This issue has been listed under resolved issues for Windows 11, 24H2.
Affected platforms
- Client: Windows 11, version 24H2
- Server: None
Symptoms
The issue was reported by Windows administrators who saw the error code and also noticed "Service wuauserv has unexpectedly stopped" and "The Windows Update service terminated unexpectedly" messages in the event log.Resolution
The problem with the Windows Update service has been resolved. If you experienced this issue, please refresh and re-sync with Windows Server Update Services to install the latest update.A Group Policy had previously been released using Known Issue Rollback (KIR) to work around this issue. If you installed the special Group Policy, it could be found in Computer Configuration -> Administrative Templates -> Windows 11 24H2 and Windows Server 2025 KB5063878 250814_00551 Known Issue Rollback. Organizations no longer need to install and configure this Group Policy to address this issue.
