PENDING Client doesn't recognize installed applications

[Calucha]

Hello,
we encountered an issue, that on some machines the installed Software is not recognized properly and therefor the Software Center stays empty.
In WMI we can see, that the status of most applications is "unknown"
In SCClient.log we can also see multiple WMI errors, that values were not found.
Also what i noticed, that in CIStore.log there are multiple errors. AppEnforce/AppDiscovery logs are looking fine. No suspicious entries there.
SensorWMIProvider also looks fine. I also uploaded DcmWMIProvider.

This issue appears on different machines, usually on freshly installed ones, but not only.
Currently MECM 2503 is installed.

Hope someone can give us clues how to find the issue.

 

[Harshit Pandey]

Are those apps installed from software center? Check the detection logic once.

 

[Calucha]

Are those apps installed from software center? Check the detection logic once.

Hello,
no most of them are assigned as required. We just notice, that the list in Software Center is not as full as it should be. Some of the apps are also installed during OSD, but not detected after this.

Detection method is mostly MSI GUID, in some cases specific file, if there is no MSI GUID available.
Since same Apps work on most machines and only some machines have this issues I doubt it is due to detection method.

 

[Ratmune]

recommend running client check in actions if you haven't already... ie Machine Policy /Application Deployment eval cycle.
Monitor Policy agent logs.

 

[Calucha]

recommend running client check in actions if you haven't already... ie Machine Policy /Application Deployment eval cycle.
Monitor Policy agent logs.

Already did. It doesn't change anything.
In the PolicyAgent.log, everything also looks fine, even if there is an entry from time to time:
Policy 'CCM_Policy_Policy5.PolicyID="DEP-S012004C-ScopeId_8CB19866-4689-41FA-B686-242C79E8C920/Application_31c08dde-afb8-4df9-9efb-1a3f813850cd",PolicyVersion="18.00",PolicySource="SMS:S01"' not found in namespace '\\.\ROOT\ccm\policy\Machine\RequestedConfig'.
But after this it runs trough just fine. In PolicyAgentProvider/PolicyEvaluator logs there are no suspicious entries at all.