SOLVED SCCM 2409 upgrade fails at install files step

[psanaga]

Hi,
I have been trying to install the v2409 update, with no luck in Air-Gap environment using ServiceConnectionTool.
I am able to download the updates, transfer files and import to SCCM server without any issue.
After importing to SCCM, able to download, Ran pre-req check(passed - All Green) and Installed Update pack, then it failed at Install Files. Please find the attached screenshot.

I have rebooted the server.
I have used cmupdatereset to try and reset / download the update.

Any help would be appreciated

Pratap

 

[AaronZ]

Hi,
I have been trying to install the v2409 update, with no luck in Air-Gap environment using ServiceConnectionTool.
I am able to download the updates, transfer files and import to SCCM server without any issue.
After importing to SCCM, able to download, Ran pre-req check(passed - All Green) and Installed Update pack, then it failed at Install Files. Please find the attached screenshot.

I have rebooted the server.
I have used cmupdatereset to try and reset / download the update.

Any help would be appreciated

Pratap

What version of SCCM are you upgrading from?
Why are you running this on an air gapped environment? I am wondering if it is trying to get out to the internet and cannot.

 

[psanaga]

What version of SCCM are you upgrading from?
Why are you running this on an air gapped environment? I am wondering if it is trying to get out to the internet and cannot.

upgrading from v2309
Air-Gap environment is our requirement.

 

[AaronZ]

upgrading from v2309
Air-Gap environment is our requirement.

You should be able to upgrade from 2309. I have not dealt with an air-gapped SCCM setup. Sorry.

Was SCCM originally setup in an air-gapped environment?

 

[psanaga]

You should be able to upgrade from 2309. I have not dealt with an air-gapped SCCM setup. Sorry.

Was SCCM originally setup in an air-gapped environment?

np, thank you for your comments.
Yes, it is.

 

[Prajwal Desai]

Could you review the cmupdate.log for any errors?

 

[psanaga]

Could you review the cmupdate.log for any errors?

here you go!
Failed to validate version for file D:\Program Files\Microsoft Configuration Manager\CMUStaging\3B7D84FA-ECCC-4EA0-B8AB-ABBDA1E88E0E\SMSSetup\Client\i386\NDP462-KB3151800-X86-X64-ALLOS-ENU.EXE (d:\program files\microsoft configuration manager\cmuclient\i386
dp462-kb3151800-x86-x64-allos-enu.exe)
Failed to install update files.
Failed to apply update changes 0x80004005
Error information persisted in the database.

 

[Garth]

Hi,
I have been trying to install the v2409 update, with no luck in Air-Gap environment using ServiceConnectionTool.
I am able to download the updates, transfer files and import to SCCM server without any issue.
After importing to SCCM, able to download, Ran pre-req check(passed - All Green) and Installed Update pack, then it failed at Install Files. Please find the attached screenshot.

I have rebooted the server.
I have used cmupdatereset to try and reset / download the update.

Any help would be appreciated

Pratap

You should review the logs for more details as to why it is failing.

 

[psanaga]

You should review the logs for more details as to why it is failing.

that's the only error i see in logs.

 

[Garth]

that's the only error i see in logs.

What happens when you manually apply the SU?

 

[psanaga]

What happens when you manually apply the SU?

i didn't get you !!
you want me to run this file (dp462-kb3151800-x86-x64-allos-enu.exe) manually and see?
i didn't try it.

 

[Garth]

i didn't get you !!
you want me to run this file (dp462-kb3151800-x86-x64-allos-enu.exe) manually and see?
i didn't try it.

Yes that is exactly what I am asking you to do.

 

[psanaga]

Yes that is exactly what I am asking you to do.

Yes, i did. That specific .exe file is installing .Net Framework which is already installed latest version. Please find the attached screenshots.

 

[Garth]

Yes, i did. That specific .exe file is installing .Net Framework which is already installed latest version. Please find the attached screenshots.

So this likely means that the error is a red herring and you need to go back and read the logs for more details as to what is happening.

 

[psanaga]

So this likely means that the error is a red herring and you need to go back and read the logs for more details as to what is happening.

What i observed and thinking is.. while installing the files it is somehow trying to get out to the internet and cannot as AaronZ said earlier.
Because i tried the same upgrade on another server which had internet access and it succeeded.
Could be the issue with update files downloaded with ServiceConnectionTool but i tried downloading multiple times and every time i see the issue.
My question is any idea on what files it is looking at internet ?? so i can download them manually

 

[Prajwal Desai]

What i observed and thinking is.. while installing the files it is somehow trying to get out to the internet and cannot as AaronZ said earlier.
Because i tried the same upgrade on another server which had internet access and it succeeded.
Could be the issue with update files downloaded with ServiceConnectionTool but i tried downloading multiple times and every time i see the issue.
My question is any idea on what files it is looking at internet ?? so i can download them manually

Again, only the log file will give you that information. I am guessing it is probably looking for an update that is related to prerequisite, such as dot net framework or something similar.

 

[psanaga]

Again, only the log file will give you that information. I am guessing it is probably looking for an update that is related to prerequisite, such as dot net framework or something similar.

Log file is same and nothing much info.
Also, Pre-req stage completed with GREEN and no warnings too.

Failed to validate version for file D:\Program Files\Microsoft Configuration Manager\CMUStaging\3B7D84FA-ECCC-4EA0-B8AB-ABBDA1E88E0E\SMSSetup\Client\i386\NDP462-KB3151800-X86-X64-ALLOS-ENU.EXE (d:\program files\microsoft configuration manager\cmuclient\i386\dp462-kb3151800-x86-x64-allos-enu.exe)
Failed to install update files.
Failed to apply update changes 0x80004005
Error information persisted in the database.

 

[Prajwal Desai]

Failed to validate version for file D:\Program Files\Microsoft Configuration Manager\CMUStaging\3B7D84FA-ECCC-4EA0-B8AB-ABBDA1E88E0E\SMSSetup\Client\i386\NDP462-KB3151800-X86-X64-ALLOS-ENU.EXE - This is the actual error and I feel that .net 4.6.2 file is corrupt or has issues. Or it is looking to get the latest updates for the same file. I don't know if you can replace that file with a newer one and run the update.

 

[psanaga]

Failed to validate version for file D:\Program Files\Microsoft Configuration Manager\CMUStaging\3B7D84FA-ECCC-4EA0-B8AB-ABBDA1E88E0E\SMSSetup\Client\i386\NDP462-KB3151800-X86-X64-ALLOS-ENU.EXE - This is the actual error and I feel that .net 4.6.2 file is corrupt or has issues. Or it is looking to get the latest updates for the same file. I don't know if you can replace that file with a newer one and run the update.

thanks prajwal, let me try and will post the result.

 

[patelke]

I’m having the exact same issue. Air gapped environment. Failed to validate version for file D:\Program Files\Microsoft Configuration Manager\CMUStaging\3B7D84FA-ECCC-4EA0-B8AB-ABBDA1E88E0E\SMSSetup\Client\i386\NDP462-KB3151800-X86-X64-ALLOS-ENU.EXE -

Trying to upgrade from 2303 to 2409.