SOLVED SCCM Software SCAN not updating on some clients

[mooez786]

Dear All,

We are facing software scan issue in some of our clients and other client are working properly. Kindly assist in this regard.

 

[Prajwal Desai]

Did you manually initiate the software scan on the client machine and check if that works?

 

[Garth]

Dear All,

We are facing software scan issue in some of our clients and other client are working properly. Kindly assist in this regard.

View attachment 5258View attachment 5259

There are many reason for SW scan to not work the biggest issue is, if the SW scan exceeds the 4 hour (run time) limit, it will never return results. You will need to read the logs to confirm and no there is no work around.

 

[mooez786]

Did you manually initiate the software scan on the client machine and check if that works?

Yes initiated several times both from endpoint manager and from client end.

 

[Garth]

Yes initiated several times both from endpoint manager and from client end.

So you watch the data get entered in the database. Since that field within the console is only update once every 24 hours, it will get updated within the next day.

 

[perezzz]

Hello, same problem. the screenshot shows that everything except the software scan is updated normally. But software scan Stuck on the date 04/22/2022

 

[Garth]

Hello, same problem. the screenshot shows that everything except the software scan is updated normally. But software scan Stuck on the date 04/22/2022 View attachment 5724

Did you review teh logs and confirm that SW Scan completed successfully and send it data to ConfigMgr. SW inv. is notorious bad for hitting the 4 hour timeout and not sending any data to ConfigMgr.