PENDING Uninstalling Trend Micro using SCCM

[Marwa Sallam]

Hello,
I need help to uninstall Trend Micro from client device by using sccm , I tried the default uninstalling command and even all of these commands but it does not work

msiexec.exe /x {1841AFE1-4BA7-44D4-8700-6ACF860A8ED1} /qn
msiexec.exe /x filename.msi /qn
msiexec.exe /uninstall filename.msi /quiet
please can you guide me ,
regards,

 

[Garth]

Hello,
I need help to uninstall Trend Micro from client device by using sccm , I tried the default uninstalling command and even all of these commands but it does not work

msiexec.exe /x {1841AFE1-4BA7-44D4-8700-6ACF860A8ED1} /qn
msiexec.exe /x filename.msi /qn
msiexec.exe /uninstall filename.msi /quiet
please can you guide me ,
regards,

Why doesn't it work? What error are you getting? did you create a MSI log file? What does the logs say it happening?

 

[Marwa Sallam]

Why doesn't it work? What error are you getting? did you create a MSI log file? What does the logs say it happening?

first I create package to remove trend Micro and I check execmgr.log file nothing change. as I mentioned , all commands which I used does not work

 

[Prajwal Desai]

Does any of those commands work when you manually uninstall the software?

 

[Garth]

And to add the Prajwal note, does any of those command work using the local system account? https://www.recastsoftware.com/resources/how-to-access-the-local-system-account/

 

[AhmedLS]

i usually use the App Deploy Toolkit to do the uninstall if it is a complicated program like autocad. it might work for you too.
at the pre-installation section put similar to the below. just put the exact name shown under add/remove program

##*===============================================
##* PRE-INSTALLATION
##*===============================================
[string]$installPhase = 'Pre-Installation'

## Show Welcome Message, close Internet Explorer if required, allow up to 3 deferrals, verify there is enough disk space to complete the install, and persist the prompt
#Show-InstallationWelcome -TopMost $true -MinimizeWindows $false

## Show Progress Message (with the default message)

## <Perform Pre-Installation tasks here>
Show-InstallationProgress -StatusMessage 'Avinstallerar nu tidigare version av drivrutin för Dell-dockor...'
Remove-MSIApplications -Name 'Adobe Reader'