PENDING Teams MSI not working

[fahim]

I'm trying to deploy Teams (MSI) to my test computer and the installation fails. I get Past due - will be retried. I've attached the last 12 hours of the AppEnforce.log.

Please help, what am I doing wrong?

 

[Youssef Saad]

Check if yours clients can access and write in the the log share folder:

 

[fahim]

Check if yours clients can access and write in the the log share folder:

I don't think they can access the Log share folder so I've removed it from the installation command line. I've left as the default:

msiexec /i Teams_windows_x64.msi

 

[Youssef Saad]

It's worked now?

 

[fahim]

Thank you for responding but no, it hasn't changed anything. The installer still says "Past due - will be retried."

 

[Youssef Saad]

The same error in another client?

 

[fahim]

Sorry, what I meant to say is that I've removed the machine that I wanted to store the logs in and the log parameter entirely.

I'm trying to deploy Teams MSI via SCCM using default options from this link.

 

[Youssef Saad]

Ok, let us know for the result.

 

[fahim]

My issue was that Teams.msi was not installing successfully and gave an error of "Failed - will be retried." I tried removing CCM Client multiple times using built-in uninstaller and CCMclean.exe and even cleared CM cache and persistent cache but nothing would let me install the app.

I ended up using the following switch but don't believe this was the issue:

msiexec /i Teams_windows_x64.msi OPTIONS="noAutoStart=true"

When I attempted to install Teams via Software Center, the error I was getting in AppEnforce.log was:
0x654 (1612)

I then found this article and deleted the GUID for Teams found here (as I had installed it before to test):
HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Products\GUID

Since I was trying to deploy the MSI to users who have installed Teams (using EXE) or have never installed Teams on their computer before. I needed to find a way to detect the .EXE even though there is a default Detection Rule added for the MSI:

Setting Type: Registry
Hive: HKEY_USERS
Key: .DEFAULT\Software\Microsoft\Windows\CurrentVersion\Uninstall\Teams

I forgot to mention thank you for all your help and checking back to see if my issue has been resolved. Much appreciated.

 

[WasifAQ]

I don't think they can access the Log share folder so I've removed it from the installation command line. I've left as the default:

msiexec /i Teams_windows_x64.msi

Use this switch "msiexec /i Teams_windows_x64.msi /log teams.log" to create a log file for the setup execution, so you can find the exact error