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PENDING Some Servers (WS2016) not marking updates as required, report compliant

Gregg Cooper

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Hi, I have a site running SCCM 1802. We have 9 servers in total (7 virtual and 2 physical) all running Server 2016. Last month I noticed that 3 of my servers (2 virtual and 1 physical) were fairly out of date. Running a winver showed me that they had not received a cumulative update in quite a while. SCCM is reporting they are compliant though. Manually running all the actions in the configuration manager control panel applet goes through without error.

I have monitored the following logs:

Updatesdeployment
Updateshandler
Updatesstore
WUAHandler

They all run through as though the servers are up to date. I can see them evaluate the needed updates, but they keep getting marked as not required. They do receive some updates though. They successfully receive SCEP and the MSRT updates. SCEP comes from its own ADR, whereas MSRT comes from the Server ADR.

I have completely reinstalled the SCCM Client and I have manually rolled up the affected servers to the April Cumulative update to see if that fixed the issue, but it has not. They will not get the May updates at all. I did manually perform a Windows Update from Microsoft services on one of them and, it did receive updates. So it's only from SCCM that it cant see them as applicable. One of the others couldn't replicate that behaviour though. All Servers apart from the DCs are in the exact same OU fyi.

The servers with the issue: one is the actual SCCM VM, one is one of my Hosts and the other is my MIS VM.

I don't know what has happened to cause this. The other servers are completely fine. They were all built at exactly the same time (Summer 2017) as a new build and have been working fine until this issue has come to light.

I can provide logs if that helps at all, but it pretty much goes like this:

Ah, there are updates... Let me look at them... Yeap... That doesn't apply to me... skip...

Thanks in advance all.
 
That's strange issue, looks like the updates deployment is not working on any of the server. Can you run the deployment and upload those log files ?.
 
Thank you for your reply and apologies for the delay in my reply. Please see attached logs from the 3 servers affected.

Hopefully, this will shed some light on the issue.

Thanks
 

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