PENDING SCCM Task Sequence stuck - Surface Pro 5

[drwilkinson84]

When imaging a Surface Pro 5 with the Task Sequence after the install phase the device restart and then sits on Please Wait (unable to use F8 option at this stage to get the logs)

This has happened on 2 devices, all other models of laptop that i use are fine.

To allow the log file to be captured the device was powered off and back on it then proceeds to try and install the Configuration Manager Client Agent but never completes this step.

Any pointers for this would be appreciated.

Thanks,
David

 

[Prajwal Desai]

can you upload smsts.log file for troubleshooting this issue.

 

[drwilkinson84]

Hello there, Please find attached the log as requested. Thanks David

 

[drwilkinson84]

Just trying to compress the file.

 

[drwilkinson84]

anytime i try to upload a file it says the file is too large no matter the size of the file is there another way i can get it to you

 

[drwilkinson84]

I have the log files but when i try and upload it says the file is too large, can you tell me how i can get the log files to you for review?

Thanks
David

 

[Prajwal Desai]

You can send it to [email protected]

 

[drwilkinson84]

I have sent this through now thank you .

 

[Prajwal Desai]

I have analyzed the smsts.log file and I don't see any errors. Now can you send me the client.msi.log and ccmsetup.log from C:\Windows\ccmsetup\logs folder.

 

[drwilkinson84]

I have sent the files you requested.