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SOLVED SCCM Feature Update error 0x87d00215

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danno

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Hi All

First post, so please go easy on me (especially given im a self taught SCCM noob).

I have pushed out the Windows 21H2 update to all our 20H2 devices and whilst 90% have updated, 10% have not and I cant see for the life of me why :( !

We are running version V2111 CV=5.2.11.1052.1700 SV=5.0.9068.100
The package IDs =
{89D79E74-EF10-400F-ABA2-B1188235D8A2} = Feature Update to Windows 10 Version 21H2 x64-based systems 2021-11 via Enablement Package - Group = LDN Instant
{61ff9ac5-8cd7-4d24-8bc5-1b63223967bc} = Windows 10 21H2 UK - Group = LDN Schedule + AM
{F3C4A82D-D408-4131-A303-244CA85D64E0} = Windows 10 21H2 US - Group = LDN Schedule + US Schedule + US Instant

Iv removed ALL the Maintenance Windows. Checked Disk space. Tried clearing the Classes via the WMI tester. Even the device compliance in the deployment console shows the devices, but says they are "compliant", which they arent, as they are running 20H2!

device compliance.jpg

Iv checked both the WUAHandler.log & the UpdatesDeployment.log, but cant see any real reason for it. Also, like i say, 90% of the machines have updated (cant see it due to being a boundary thing) as clients connecting within the same VLANs have/are updated. Iv spent days googling and looking at various forums, but I cant seem to find the solution.

Here are some of the logs iv collected from a couple of the devices.

If you are reading this far. Thanks a million. Its driving me CRAZY!
 
Solution
From the logs attached from all the 2 devices, it seems like the devices are not getting any new assignments. I also see the error Failed to get targeted update error = 0x87d00215. Error 0x87d00215 means "Item not found". Do you have enough disk space on the remote DP? No Maintenance Windows on the device collection?
DEVICE 2.

DetectJob completion received for assignment ({F3C4A82D-D408-4131-A303-244CA85D64E0}) UpdatesDeploymentAgent 17/05/2022 14:10:26 13736 (0x35A8)
Update (Site_9A0DEF87-BE05-48E3-9341-53B2DFA6A0A8/SUM_55191f51-247e-43b2-87ac-bffcb0967426) added to the targeted list of deployment ({F3C4A82D-D408-4131-A303-244CA85D64E0}) UpdatesDeploymentAgent 17/05/2022 14:10:26 13736 (0x35A8)
Update (Site_9A0DEF87-BE05-48E3-9341-53B2DFA6A0A8/SUM_a472cae7-0cfc-4fd2-8151-b0226b1397d9) added to the targeted list of deployment ({F3C4A82D-D408-4131-A303-244CA85D64E0}) UpdatesDeploymentAgent 17/05/2022 14:10:26 13736 (0x35A8)
Unable to find CCM_PrePostActions.SiteSettingsKey=1. UpdatesDeploymentAgent 17/05/2022 14:10:26 13736 (0x35A8)
Orchestration lock is not required. UpdatesDeploymentAgent 17/05/2022 14:10:26 13736 (0x35A8)
Service shutdown system task UpdatesDeploymentAgent 17/05/2022 14:15:46 12584 (0x3128)
Service shutdown system task UpdatesDeploymentAgent 17/05/2022 14:15:55 11488 (0x2CE0)
Service startup system task UpdatesDeploymentAgent 17/05/2022 14:16:08 11176 (0x2BA8)
Software Updates feature is enabled UpdatesDeploymentAgent 17/05/2022 14:16:08 11176 (0x2BA8)
Not SystemRestart, set Post Reboot Evaluation Running Flag to false UpdatesDeploymentAgent 17/05/2022 14:16:08 11176 (0x2BA8)
CUpdateAssignmentsManager::OnServiceStartup - Schedule a task to run timing sensitive steps after 0 seconds UpdatesDeploymentAgent 17/05/2022 14:16:08 11176 (0x2BA8)
CPostServiceStartTimingTask::Execute() UpdatesDeploymentAgent 17/05/2022 14:16:08 8076 (0x1F8C)
Waiting to run the post service start timing sensitive steps... UpdatesDeploymentAgent 17/05/2022 14:16:08 8076 (0x1F8C)
Schedule a CEvalO365ManagementTask to happen in 720 seconds and repeat every 24 hours UpdatesDeploymentAgent 17/05/2022 14:16:08 11176 (0x2BA8)
No current service window available to run updates assignment with time required = 1 UpdatesDeploymentAgent 17/05/2022 14:16:08 8076 (0x1F8C)
IsRebootNeeded: nNotifyUICount = 0, set overal NotifyUI = True UpdatesDeploymentAgent 17/05/2022 14:16:08 11176 (0x2BA8)
CUpdatesDeploymentAgent::GetIsPendingCommit - regKey not exists, no update need commit. UpdatesDeploymentAgent 17/05/2022 14:16:08 11176 (0x2BA8)
Startup task completed UpdatesDeploymentAgent 17/05/2022 14:16:08 11176 (0x2BA8)
COrphanedJobCleanupTask::Execute() UpdatesDeploymentAgent 17/05/2022 14:16:08 11176 (0x2BA8)
Message received: '<?xml version='1.0' ?><SoftwareUpdatesMessage MessageType='EvaluateAssignments'><UseCachedResults>False</UseCachedResults></SoftwareUpdatesMessage>' UpdatesDeploymentAgent 17/05/2022 14:16:11 9372 (0x249C)
Removing scan history to force non cached results UpdatesDeploymentAgent 17/05/2022 14:16:11 9372 (0x249C)
Cleanup regKey for post install eval. UpdatesDeploymentAgent 17/05/2022 14:16:11 9372 (0x249C)
Assignment {F3C4A82D-D408-4131-A303-244CA85D64E0} has total CI = 2 UpdatesDeploymentAgent 17/05/2022 14:16:11 9372 (0x249C)
Assignment {61ff9ac5-8cd7-4d24-8bc5-1b63223967bc} has total CI = 5 UpdatesDeploymentAgent 17/05/2022 14:16:11 9372 (0x249C)
Assignment {89D79E74-EF10-400F-ABA2-B1188235D8A2} has total CI = 1 UpdatesDeploymentAgent 17/05/2022 14:16:11 9372 (0x249C)
Detection job ({CD6FA749-D6B6-4D3F-B047-D8B4B637A5E3}) started for assignment ({F3C4A82D-D408-4131-A303-244CA85D64E0}) UpdatesDeploymentAgent 17/05/2022 14:16:11 9372 (0x249C)
Unable to find CCM_PrePostActions.SiteSettingsKey=1. UpdatesDeploymentAgent 17/05/2022 14:16:11 9372 (0x249C)
Orchestration lock is not required. UpdatesDeploymentAgent 17/05/2022 14:16:11 9372 (0x249C)
Started evaluation for assignment ({F3C4A82D-D408-4131-A303-244CA85D64E0}) UpdatesDeploymentAgent 17/05/2022 14:16:11 9372 (0x249C)
Detection job ({452E6CD4-6108-42D0-9040-140FF5D13F92}) started for assignment ({61ff9ac5-8cd7-4d24-8bc5-1b63223967bc}) UpdatesDeploymentAgent 17/05/2022 14:16:11 9372 (0x249C)
Unable to find CCM_PrePostActions.SiteSettingsKey=1. UpdatesDeploymentAgent 17/05/2022 14:16:11 9372 (0x249C)
Orchestration lock is not required. UpdatesDeploymentAgent 17/05/2022 14:16:11 9372 (0x249C)
Started evaluation for assignment ({61ff9ac5-8cd7-4d24-8bc5-1b63223967bc}) UpdatesDeploymentAgent 17/05/2022 14:16:12 9372 (0x249C)
Detection job ({6AA14453-838B-48C2-8C84-C414CA2F3462}) started for assignment ({89D79E74-EF10-400F-ABA2-B1188235D8A2}) UpdatesDeploymentAgent 17/05/2022 14:16:12 9372 (0x249C)
Unable to find CCM_PrePostActions.SiteSettingsKey=1. UpdatesDeploymentAgent 17/05/2022 14:16:12 9372 (0x249C)
Orchestration lock is not required. UpdatesDeploymentAgent 17/05/2022 14:16:12 9372 (0x249C)
Started evaluation for assignment ({89D79E74-EF10-400F-ABA2-B1188235D8A2}) UpdatesDeploymentAgent 17/05/2022 14:16:12 9372 (0x249C)
Evaluation initiated for (3) assignments. UpdatesDeploymentAgent 17/05/2022 14:16:12 9372 (0x249C)
User logon system task UpdatesDeploymentAgent 17/05/2022 14:16:15 13704 (0x3588)
EnumerateUpdates for action (UpdateActionInstall) - Total actionable updates = 0 UpdatesDeploymentAgent 17/05/2022 14:16:21 14364 (0x381C)
EnumerateUpdates for action (UpdateActionInstall) - Total actionable updates = 0 UpdatesDeploymentAgent 17/05/2022 14:16:23 12200 (0x2FA8)
EnumerateUpdates for action (UpdateActionInstall) - Total actionable updates = 0 UpdatesDeploymentAgent 17/05/2022 14:16:26 12200 (0x2FA8)
EnumerateUpdates for action (UpdateActionInstall) - Total actionable updates = 0 UpdatesDeploymentAgent 17/05/2022 14:16:30 12200 (0x2FA8)
DetectJob completion received for assignment ({89D79E74-EF10-400F-ABA2-B1188235D8A2}) UpdatesDeploymentAgent 17/05/2022 14:19:33 10616 (0x2978)
Update (Site_9A0DEF87-BE05-48E3-9341-53B2DFA6A0A8/SUM_f8b593cc-876c-4f65-821a-3a4713c75c96) added to the targeted list of deployment ({89D79E74-EF10-400F-ABA2-B1188235D8A2}) UpdatesDeploymentAgent 17/05/2022 14:19:33 10616 (0x2978)
Unable to find CCM_PrePostActions.SiteSettingsKey=1. UpdatesDeploymentAgent 17/05/2022 14:19:33 10616 (0x2978)
Orchestration lock is not required. UpdatesDeploymentAgent 17/05/2022 14:19:33 10616 (0x2978)
DetectJob completion received for assignment ({61ff9ac5-8cd7-4d24-8bc5-1b63223967bc}) UpdatesDeploymentAgent 17/05/2022 14:19:33 9072 (0x2370)
Update (Site_9A0DEF87-BE05-48E3-9341-53B2DFA6A0A8/SUM_0eb32553-faf9-4fb8-9980-10f87c54cc7e) added to the targeted list of deployment ({61ff9ac5-8cd7-4d24-8bc5-1b63223967bc}) UpdatesDeploymentAgent 17/05/2022 14:19:33 9072 (0x2370)
Update (Site_9A0DEF87-BE05-48E3-9341-53B2DFA6A0A8/SUM_55191f51-247e-43b2-87ac-bffcb0967426) added to the targeted list of deployment ({61ff9ac5-8cd7-4d24-8bc5-1b63223967bc}) UpdatesDeploymentAgent 17/05/2022 14:19:33 9072 (0x2370)
Update (Site_9A0DEF87-BE05-48E3-9341-53B2DFA6A0A8/SUM_a472cae7-0cfc-4fd2-8151-b0226b1397d9) added to the targeted list of deployment ({61ff9ac5-8cd7-4d24-8bc5-1b63223967bc}) UpdatesDeploymentAgent 17/05/2022 14:19:33 9072 (0x2370)
Update (Site_9A0DEF87-BE05-48E3-9341-53B2DFA6A0A8/SUM_f8b593cc-876c-4f65-821a-3a4713c75c96) added to the targeted list of deployment ({61ff9ac5-8cd7-4d24-8bc5-1b63223967bc}) UpdatesDeploymentAgent 17/05/2022 14:19:33 9072 (0x2370)
DetectJob completion received for assignment ({F3C4A82D-D408-4131-A303-244CA85D64E0}) UpdatesDeploymentAgent 17/05/2022 14:19:33 7956 (0x1F14)
Update (Site_9A0DEF87-BE05-48E3-9341-53B2DFA6A0A8/SUM_605e1dfa-d9c7-4e27-8816-5d2d15d0533b) added to the targeted list of deployment ({61ff9ac5-8cd7-4d24-8bc5-1b63223967bc}) UpdatesDeploymentAgent 17/05/2022 14:19:33 9072 (0x2370)
Update (Site_9A0DEF87-BE05-48E3-9341-53B2DFA6A0A8/SUM_55191f51-247e-43b2-87ac-bffcb0967426) added to the targeted list of deployment ({F3C4A82D-D408-4131-A303-244CA85D64E0}) UpdatesDeploymentAgent 17/05/2022 14:19:33 7956 (0x1F14)
Unable to find CCM_PrePostActions.SiteSettingsKey=1. UpdatesDeploymentAgent 17/05/2022 14:19:33 9072 (0x2370)
Orchestration lock is not required. UpdatesDeploymentAgent 17/05/2022 14:19:33 9072 (0x2370)
Update (Site_9A0DEF87-BE05-48E3-9341-53B2DFA6A0A8/SUM_a472cae7-0cfc-4fd2-8151-b0226b1397d9) added to the targeted list of deployment ({F3C4A82D-D408-4131-A303-244CA85D64E0}) UpdatesDeploymentAgent 17/05/2022 14:19:33 7956 (0x1F14)
Unable to find CCM_PrePostActions.SiteSettingsKey=1. UpdatesDeploymentAgent 17/05/2022 14:19:33 7956 (0x1F14)
Orchestration lock is not required. UpdatesDeploymentAgent 17/05/2022 14:19:33 7956 (0x1F14)
CEvalO365ManagementTask::Execute() UpdatesDeploymentAgent 17/05/2022 14:28:08 7956 (0x1F14)
Failed to check enrollment url, 0x00000001: UpdatesDeploymentAgent 17/05/2022 14:28:08 7956 (0x1F14)
 

Attachments

From the logs attached from all the 2 devices, it seems like the devices are not getting any new assignments. I also see the error Failed to get targeted update error = 0x87d00215. Error 0x87d00215 means "Item not found". Do you have enough disk space on the remote DP? No Maintenance Windows on the device collection?
 
Solution
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