SOLVED SCCM deployment error 0x87D00324(-2016410844)

[Sukhjit]

Installing the software through software center gives error code 0x87D00324(-2016410844) although installation is successful.
Running the same msi manually from same location works without any error.

AppEnforce.log shows below:

Prepared command line: "C:\WINDOWS\system32\msiexec.exe" /x "GlobalProtect64.msi" /q AppEnforce 8/7/2019 11:53:29 AM 12076 (0x2F2C)
Executing Command line: "C:\WINDOWS\system32\msiexec.exe" /x "GlobalProtect64.msi" /q with user context AppEnforce 8/7/2019 11:53:29 AM 12076 (0x2F2C)
Working directory C:\WINDOWS\ccmcache\d AppEnforce 8/7/2019 11:53:29 AM 12076 (0x2F2C)
Post install behavior is BasedOnExitCode AppEnforce 8/7/2019 11:53:29 AM 12076 (0x2F2C)
Waiting for process 11928 to finish. Timeout = 120 minutes. AppEnforce 8/7/2019 11:53:29 AM 12076 (0x2F2C)
Process 11928 terminated with exitcode: 1605 AppEnforce 8/7/2019 11:53:30 AM 12076 (0x2F2C)
Looking for exit code 1605 in exit codes table... AppEnforce 8/7/2019 11:53:30 AM 12076 (0x2F2C)
Unmatched exit code (1605) is considered an execution failure. AppEnforce 8/7/2019 11:53:30 AM 12076 (0x2F2C)

Any ideas?

 

[Systems]

Hi

error code 0x87D00324(-2016410844) is mean the application "Detection Method" don't match your software installation. Open up GlobalProtect application, click properties, go to Deployment Types, click edit, on the tabs click Detection Method, click edit, on setting type select "Windows Installer" then on the Product Code click browse look for globalprotect64.msi it will get product code.

If that doesn't work maybe the product code doesn't match, On the client PC with globalProtect installed, look it up under registry "HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall, it would be list of {Product Code} look in each one of them and find "Display name" GlobalProtect, copy the product code if it look different and put that in Detection Method with setting type "Windows Installer".

hope is helps.
Rach

 

[Sam Banford]

msiexec.exe" /x "GlobalProtect64.msi" /q

/x is an argument to uninstall a product.

exitcode: 1605

From Microsoft's MSI documentation:

ERROR_UNKNOWN_PRODUCT

1605

This action is only valid for products that are currently installed.

You're telling it to uninstall something that's not installed.

 

[Sukhjit]

Thanks for your help. It's was "Detection Method" issue. Re-creating the package again with default detection method settings resolved the issue.
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