PENDING sccm client showing question mark

[Jans george]

Hello,

May i know why all the client are showing ? in the icon. Picture attached .

Most of the clients are Active and all operations are working fine. Kindly help.

 

[Prajwal Desai]

A question mark appears when the client agent is installed but no data is available. Do you get an option to manually approve the client when you right them ?. I would suggest you check the boundaries once again and also under hierarchy settings, what is the client approval method set to ?.

 

[Jans george]

There is no approval option enabled. Client approval is automatic.
Everything works well except this question mark. Does it require any specific firewall port.?

 

[Prajwal Desai]

Yes the information is here.

 

[Gajendra babu]

I have done sccm console installation successfully all the applications and hp bios authentication was pushing to client machines by sccm console successfully , but all the clients are showing question mark in grey colour ?? Which is suppose to be in green tick mark .


How to resolve this issue pls help me out

 

[Garth]

Are you only using ip ranges for boundaries?

 

[Gajendra babu]

Are you only using up ranges for boundaries?

Yeah I was using ranges for boundaries ( like an example ip ranges from 192.168.1.2 to 192.168.1.254) like that I was using boundary ranges .

 

[Gajendra babu]

There in no issues with applications pushing wise and bios configurations to the clients , all the things are working fine, but only the clients is showing question ?

 

[Gajendra babu]

i have selecting one particular client machine and if i right click to approve the machine ,

The approve option is not highlighted ( Greyed Out ), Kindly help me out to approve manually

 

[Gajendra babu]

iam not able to approve the clients manually also as shown in attched file. approve option was not highlighted to select approve as shown in snapshot.

 

[Gajendra babu]

Hi,

Awaiting for your Response , Kindly help me out of this issue. my requirement is client machines should show green tick mark on the sccm console.

 

[Garth]

There in no issues with applications pushing wise and bios configurations to the clients , all the things are working fine, but only the clients is showing question ?

if everything is working fine, then what does it mapper that they should question marks? Is 10123 port open on the MP?

 

[Gajendra babu]

if everything is working fine, then what does it mapper that they should question marks? Is 10123 port open on the MP?

yeah port 10123 open on the MP , all the things are working fine accept clients are showing question mark in place of green Tick mark on the sccm Console

 

[Garth]

yeah port 10123 open on the MP , all the things are working fine accept clients are showing question mark in place of green Tick mark on the sccm Console

So if everything is working ok, what is the problem? e.g. why care if they have a question mark?

 

[Vikas Nandwana]

Same issue i am also facing. I have checked all above mention point but still no luck.

 

[Garth]

Same issue i am also facing. I have checked all above mention point but still no luck.

Same question to you. If everything is working correctly, what does it matter about the question mark?

 

[smartassrob1]

Same question to you. If everything is working correctly, what does it matter about the question mark?

Well if they do have a grey check mark, there is an issue with SCCM client connectivity to the MP, and I'm pretty sure application / software update / patching via SCCM will not work in this situation. SCCM client health is important, a grey question mark indicates some sort of problem with the SCCM client, so it definitely matters. I would start with the WBEMTest and WMI Explorer tools and verify that you can connect to the computer in question, rule out any WMI related issues. Also check the windows firewall rules configured on the target computer showing a grey check, verify that the rules configured are consistent with the rest of the computers that do show a healthy sccm client status (green check mark) to rule out any network / firewall related issues.

 

[Garth]

Well if they do have a grey check mark, there is an issue with SCCM client connectivity to the MP, and I'm pretty sure application / software update / patching via SCCM will not work in this situation. SCCM client health is important, a grey question mark indicates some sort of problem with the SCCM client, so it definitely matters. I would start with the WBEMTest and WMI Explorer tools and verify that you can connect to the computer in question, rule out any WMI related issues. Also check the windows firewall rules configured on the target computer showing a grey check, verify that the rules configured are consistent with the rest of the computers that do show a healthy sccm client status (green check mark) to rule out any network / firewall related issues.

It is generally not the client itself that is the problem but either firewall or boundaries. Hence all the questions about both of these, long before the quoted statement. In all case you will notice that everyone says everything is fine. (Like you I don't believe it but... I have to take them at their word) Until they can give us a problem to work on there isn't much you can do. I always ask them what do the logs say (on both the client and servers), as they will reveal a treasure trove of information. You just need to read it and not just hunt for red lines. So...

 

[smartassrob1]

It is generally not the client itself that is the problem but either firewall or boundaries. Hence all the questions about both of these, long before the quoted statement. In all case you will notice that everyone says everything is fine. (Like you I don't believe it but... I have to take them at their word) Until they can give us a problem to work on there isn't much you can do. I always ask them what do the logs say (on both the client and servers), as they will reveal a treasure trove of information. You just need to read it and not just hunt for red lines. So...

Without them confirming, my guess is that if the client is reporting a grey question mark (unknown status) instead of a green check mark (healthy status), they're going to have issues with software/patch deployments among other SCCM related activities. The point you mentioned about the boundaries/boundary group issue is valid, that should be looked into. Firewall restrictions or missing / disabled firewall rules on the client itself might be contributing to this as well.

Also, is the Windows Firewall service started & running on the target computer showing a grey question mark status? Simple stuff like doing a basic audit on Windows services running on the target computer, if the Windows Firewall service isn't running on the target computer, you're probably going to have issues connecting on the required SCCM ports.
Target computer:


SCCM Mgmt Point:

 

[Adinarayana]

Hello,

May i know why all the client are showing ? in the icon. Picture attached .

Most of the clients are Active and all operations are working fine. Kindly help.

From the client machine open the Command prompt as administrator and execute these commands one by one
ipconfig/flushdns
ipconfig/registerdns
it will resolve your issue.