SOLVED Port connectivity issue between MECM server and client machine.

[Vivek Kumar Porwal]

Hello,
Hope you all well. I have an issue. In my MECM console, when I am installing the client on the discovered machines, I am getting a question mark on the client machine in MECM console. I checked the ports (80, 443, 10123) and I am shocked. The port connectivity is not established while the MECM server and the client are in the same network. Please help.

 

[Garth]

Hello,
Hope you all well. I have an issue. In my MECM console, when I am installing the client on the discovered machines, I am getting a question mark on the client machine in MECM console. I checked the ports (80, 443, 10123) and I am shocked. The port connectivity is not established while the MECM server and the client are in the same network. Please help.

Why is it not connected? What do the logs say is happening? Exactly what troubleshooting have you done?

 

[Vivek Kumar Porwal]

Hi,
The clients are connected with MECM server and showing active in MECM console, but showing with question mark. I have checked ClientIDManagerStartup.log and sharing the logs with you. I have tried to add the ports in windows firewall, but the state is same.

 

[Garth]

That log is showing nothing meaningful. Here is the list of logs and what they are used for.

Log file reference - Configuration Manager

A reference of all log files for Configuration Manager client, server, and dependent components.

learn.microsoft.com

 

[Prajwal Desai]

Hi,
The clients are connected with MECM server and showing active in MECM console, but showing with question mark. I have checked ClientIDManagerStartup.log and sharing the logs with you. I have tried to add the ports in windows firewall, but the state is same.

The client registration is successful, based on the screenshot. Can you check the other logs on the client.

 

[Vivek Kumar Porwal]

Hello,

As I have checked the CcmNotificationAgent.log, I am getting the below errors

Successfully queued event on HTTP/HTTPS failure for server 'MECM-SRVR.indiadailytv.in'.
Failed to post Login with error code 87d0027e.
Failed to signin bgb client with error = 87d0027e.
Sleep 3443 seconds to restart client...

I am sending a snap of log for your reference. Please check.

 

[Garth]

Hello,

As I have checked the CcmNotificationAgent.log, I am getting the below errors

Successfully queued event on HTTP/HTTPS failure for server 'MECM-SRVR.indiadailytv.in'.
Failed to post Login with error code 87d0027e.
Failed to signin bgb client with error = 87d0027e.
Sleep 3443 seconds to restart client...

I am sending a snap of log for your reference. Please check.

87d0027e = Bad HTTP status code

 

[Vivek Kumar Porwal]

Hi Garth,
Any idea, how can I resolve this issue? Please help me.

 

[Garth]

Hi Garth,
Any idea, how can I resolve this issue? Please help me.

Did you check the firewalls?

 

[Vivek Kumar Porwal]

Yes, local firewall is off and here no any firewall between my MECM server and the client machine.

 

[Garth]

Yes, local firewall is off and here no any firewall between my MECM server and the client machine.

So is the MP healthy?

 

[Vivek Kumar Porwal]

Yes, MP is healthy

 

[Garth]

DNS health?

 

[Vivek Kumar Porwal]

DNS health is ok

 

[Garth]

Well then it has to be a network issue. time to talk to your networking team.

 

[Vivek Kumar Porwal]

Hello All,

Here an image is attached for your reference. You can see in this image that a question mark is showing on client. But I am able to manage the clients, install the clients, deployment on the clients etc. But not able to remove the question mark on the client in MECM. Please help me to solve this issue. Which logs I need to check?

 

[Vivek Kumar Porwal]

Also some clients are showing no result on client check result.

 

[Garth]

Also some clients are showing no result on client check result.

Hello All,

Here an image is attached for your reference. You can see in this image that a question mark is showing on client. But I am able to manage the clients, install the clients, deployment on the clients etc. But not able to remove the question mark on the client in MECM. Please help me to solve this issue. Which logs I need to check?

Here is the list of logs and what they are used for. https://learn.microsoft.com/en-us/mem/configmgr/core/plan-design/hierarchy/log-files

 

[loganathan279]

How about the WMI connection to the Clients?