SOLVED MS Teams MSI installer is failing

[fahim]

Hello everyone! I'm excited to post my first question on the forum.

Objective: Install Teams using MSI for users who have Teams installed already (using EXE) and users who do not have Teams installed.

Actions Taken: I've installed Teams using your article. The installer works and I'm able to see Teams Machine-Wide Installation in Add/Remove Programs on the target device collection.

Issue: Since some users have Teams installed already (using EXE), I've added a Detection Method rule for the registry key that the EXE adds to the user's machine. My deployment ignores the rule and installs Teams MSI on top of the EXE installed on the machine already. This causes two entries in Add/Remove Programs for the user. Also, the installation does not complete successfully and says Past due - will be retried.

Please let me know if you need more info.

 

[Garth]

Did you create an MSI log file to see what is going on?
Where are you seeing to ARP entries, on the computer?

 

[fahim]

Thanks for getting back to me Garth.

How do I create an MSI log file? I checked the AppEnforce.log file and can see a returned error code of 1603 and 1612 for Teams and Adobe Flash Player 32 ActiveX which is a Required app. I've put the log on here.

Also, which ARP entries are you referring to?

 

[Garth]

"This causes two entries in Add/Remove Programs for the user." Where are you seeing this?

How to create and MSI log file.
https://www.advancedinstaller.com/user-guide/qa-log.html

 

[fahim]

To answer your question, if a user had installed Teams (using the EXE version) prior to when I deployed the MSI, they will have Microsoft Teams and Teams Machine-Wide Installer listed in Add/Remove programs. I'm seeing it in Control Panel > Add/Remove Programs.

As for the log, I've modified the installation program command line to:

msiexec /i "Teams_windows_x64.msi" /L*V "C:\TeamsLog\TeamsLog.log"

 

[Garth]

To answer your question, if a user had installed Teams (using the EXE version) prior to when I deployed the MSI, they will have Microsoft Teams and Teams Machine-Wide Installer listed in Add/Remove programs. I'm seeing it in Control Panel > Add/Remove Programs.

And I will assume that you only see it once within CMCB. That is because CMCB only inventories computer installed software. Anything that is installed as the user is not inventoried. To inventory user installed sw, you will need 3rd party sw to do that.

 

[fahim]

I see where you're going with this, but believe me I haven't done any reporting on it yet. My main concern is how do I get Teams installed via MSI? I added the commands for a log file but it's stuck on Installing...

 

[Garth]

and what does the log say? Look at the log file with CMtrace.

 

[fahim]

I had to uninstall (ccmclean.exe) and reinstall as I was getting "Software center can not be loaded. There is a problem loading the required components for software center." I've deleted the deployment and redeployed it to the same device collection. Will provide more feedback in a few minutes.

Btw, checked out Enhansoft's free ConfigMgr resources and can't wait to try them out!

 

[Garth]

Btw, checked out Enhansoft's free ConfigMgr resources and can't wait to try them out!

if you have questions, let me know. I see you are TO based. I'm Ottawa based. Go Sens Go.

 

[Garth]

Btw, checked out Enhansoft's free ConfigMgr resources and can't wait to try them out!

BTW, watch out for the GDPR checkbox, if you don't select it, our system will not send you anything.