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PENDING Microsoft Office 2019 - 365 updates not installing.

  • Thread starter Thread starter Xa4
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Xa4

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The updates are not installing. When i look in ccmcache, the update is only 12 kb. The download does not complete.
1718891234636.png
What can i do?

UpdatesDeployment.log
-------------------------------
Update (Site_664ABF36-1FB1-4FE4-B3FA-C9B81160D553/SUM_6a57037c-74af-42f7-968b-2ba4a0840166) Progress: Status = ciStateDetecting, PercentComplete = 0, DownloadSize = 100, Result = 0x0 UpdatesDeploymentAgent 20/06/2024 15:24:34 11324 (0x2C3C)
Raising client SDK event for class CCM_SoftwareUpdate, instance CCM_SoftwareUpdate.UpdateID="Site_664ABF36-1FB1-4FE4-B3FA-C9B81160D553/SUM_6a57037c-74af-42f7-968b-2ba4a0840166", actionType 1l, value NULL, user NULL, session 4294967295l, level 0l, verbosity 30l UpdatesDeploymentAgent 20/06/2024 15:24:34 11324 (0x2C3C)
Update (Site_664ABF36-1FB1-4FE4-B3FA-C9B81160D553/SUM_6a57037c-74af-42f7-968b-2ba4a0840166) Progress: Status = ciStateDownloading, PercentComplete = 0, DownloadSize = 100, Result = 0x0 UpdatesDeploymentAgent 20/06/2024 15:24:34 2076 (0x081C)
Raising client SDK event for class CCM_SoftwareUpdate, instance CCM_SoftwareUpdate.UpdateID="Site_664ABF36-1FB1-4FE4-B3FA-C9B81160D553/SUM_6a57037c-74af-42f7-968b-2ba4a0840166", actionType 1l, value NULL, user NULL, session 4294967295l, level 0l, verbosity 30l UpdatesDeploymentAgent 20/06/2024 15:24:34 2076 (0x081C)
Update (Site_664ABF36-1FB1-4FE4-B3FA-C9B81160D553/SUM_6a57037c-74af-42f7-968b-2ba4a0840166) Progress: Status = ciStateDownloading, PercentComplete = 100, DownloadSize = 100, Result = 0x0 UpdatesDeploymentAgent 20/06/2024 15:24:52 3232 (0x0CA0)
Raising client SDK event for class CCM_SoftwareUpdate, instance CCM_SoftwareUpdate.UpdateID="Site_664ABF36-1FB1-4FE4-B3FA-C9B81160D553/SUM_6a57037c-74af-42f7-968b-2ba4a0840166", actionType 1l, value NULL, user NULL, session 4294967295l, level 0l, verbosity 30l UpdatesDeploymentAgent 20/06/2024 15:24:52 3232 (0x0CA0)
Update (Site_664ABF36-1FB1-4FE4-B3FA-C9B81160D553/SUM_6a57037c-74af-42f7-968b-2ba4a0840166) Progress: Status = ciStateWaitInstall, PercentComplete = 0, DownloadSize = 100, Result = 0x0 UpdatesDeploymentAgent 20/06/2024 15:24:52 2076 (0x081C)
Raising client SDK event for class CCM_SoftwareUpdate, instance CCM_SoftwareUpdate.UpdateID="Site_664ABF36-1FB1-4FE4-B3FA-C9B81160D553/SUM_6a57037c-74af-42f7-968b-2ba4a0840166", actionType 1l, value NULL, user NULL, session 4294967295l, level 0l, verbosity 30l UpdatesDeploymentAgent 20/06/2024 15:24:52 2076 (0x081C)
EnumerateUpdates for action (UpdateActionInstall) - Total actionable updates = 1 UpdatesDeploymentAgent 20/06/2024 15:25:13 14736 (0x3990)
Update (Site_664ABF36-1FB1-4FE4-B3FA-C9B81160D553/SUM_6a57037c-74af-42f7-968b-2ba4a0840166) Progress: Status = ciStateVerifying, PercentComplete = 0, DownloadSize = 100, Result = 0x0 UpdatesDeploymentAgent 20/06/2024 15:25:19 2076 (0x081C)
Raising client SDK event for class CCM_SoftwareUpdate, instance CCM_SoftwareUpdate.UpdateID="Site_664ABF36-1FB1-4FE4-B3FA-C9B81160D553/SUM_6a57037c-74af-42f7-968b-2ba4a0840166", actionType 1l, value NULL, user NULL, session 4294967295l, level 0l, verbosity 30l UpdatesDeploymentAgent 20/06/2024 15:25:19 2076 (0x081C)
CUpdatesJob({0688CECC-1095-4E5D-87D6-243E77AC0618}): Job completion received. UpdatesDeploymentAgent 20/06/2024 15:25:20 13064 (0x3308)
CTargetedUpdate::RaiseEnforcementStateMessage, m_eUpdateAction = 1 UpdatesDeploymentAgent 20/06/2024 15:25:20 8692 (0x21F4)
CTargetedUpdate::RaiseEnforcementStateMessage, ulMessageId = -1073730111 UpdatesDeploymentAgent 20/06/2024 15:25:20 8692 (0x21F4)
CTargetedUpdate::RaiseEnforcementStateMessage, m_hrError = -2016410008 UpdatesDeploymentAgent 20/06/2024 15:25:20 8692 (0x21F4)
CTargetedUpdate::RaiseEnforcementStateMessage, MessageUserFlags = STATE_USERFLAG_CI_USER_ENFORCED UpdatesDeploymentAgent 20/06/2024 15:25:20 8692 (0x21F4)
Raised update (TopicID) (Site_664ABF36-1FB1-4FE4-B3FA-C9B81160D553/SUM_6a57037c-74af-42f7-968b-2ba4a0840166) enforcement state message successfully. TopicType = STATE_TOPICTYPE_SUM_CI_ENFORCEMENT, StateId = 11, StateName = CI_ENFORCEMENT_UPDATE_FAILED, StateCriticality = 1, TopicIdVersion = 200 UpdatesDeploymentAgent 20/06/2024 15:25:21 8692 (0x21F4)
Update (Site_664ABF36-1FB1-4FE4-B3FA-C9B81160D553/SUM_6a57037c-74af-42f7-968b-2ba4a0840166) Progress: Status = ciStateError, PercentComplete = 0, DownloadSize = 100, Result = 0x87d00668 UpdatesDeploymentAgent 20/06/2024 15:25:21 8692 (0x21F4)
Raising client SDK event for class CCM_SoftwareUpdate, instance CCM_SoftwareUpdate.UpdateID="Site_664ABF36-1FB1-4FE4-B3FA-C9B81160D553/SUM_6a57037c-74af-42f7-968b-2ba4a0840166", actionType 1l, value NULL, user NULL, session 4294967295l, level 0l, verbosity 30l UpdatesDeploymentAgent 20/06/2024 15:25:21 8692 (0x21F4)
Not refreshing update presence state as error CI Info status received UpdatesDeploymentAgent 20/06/2024 15:25:21 8692 (0x21F4)
Raising client SDK event for class CCM_SoftwareUpdate, instance CCM_SoftwareUpdate.UpdateID="Site_664ABF36-1FB1-4FE4-B3FA-C9B81160D553/SUM_6a57037c-74af-42f7-968b-2ba4a0840166", actionType 11l, value NULL, user NULL, session 4294967295l, level 0l, verbosity 30l UpdatesDeploymentAgent 20/06/2024 15:25:21 8692 (0x21F4)
OnCompleteEnforcementJob: Update Site_664ABF36-1FB1-4FE4-B3FA-C9B81160D553/SUM_6a57037c-74af-42f7-968b-2ba4a0840166 is Office 365 update, need to refresh the top O365 update info UpdatesDeploymentAgent 20/06/2024 15:25:21 8692 (0x21F4)
CTargetedUpdatesManager::IsO365UpdateNotificationEnabled = 0 UpdatesDeploymentAgent 20/06/2024 15:25:21 8692 (0x21F4)
DeleteO365DeadlineReg - Cannot deleting deadline from registry, 0x80070002 UpdatesDeploymentAgent 20/06/2024 15:25:21 8692 (0x21F4)
DeleteScheduledTask - szTaskName = Configuration Manager OfficeC2RClient Task UpdatesDeploymentAgent 20/06/2024 15:25:21 8692 (0x21F4)
DeleteScheduledTask: Task scheduler 2.0 is supported, peform task registration with 2.0 API. UpdatesDeploymentAgent 20/06/2024 15:25:21 8692 (0x21F4)
CUpdatesJob({0688CECC-1095-4E5D-87D6-243E77AC0618}): Delete job from WMI UpdatesDeploymentAgent 20/06/2024 15:25:21 2076 (0x081C)
IsRebootNeeded: nNotifyUICount = 0, set overal NotifyUI = True UpdatesDeploymentAgent 20/06/2024 15:25:21 2076 (0x081C)
No other installations in pipeline. No reboot required. UpdatesDeploymentAgent 20/06/2024 15:25:21 2076 (0x081C)
EnumerateUpdates for action (UpdateActionInstall) - Total actionable updates = 1 UpdatesDeploymentAgent 20/06/2024 15:25:40 14736 (0x3990)
 
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