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PENDING Error code 0x80d02002 Win 10 to Win 11 in-place upgrade with feature update

SukeSamurai

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I am running test for upgrading our Win 10 Pro machines to Win 11 Pro using SCCM.

I have followed the guides to use a Software Package deployment. I have setup a deployment using the 'Windows 11, version 22H2 x64 2024-12B' package.

1737409132270.png

The package is downloaded, and I have a pretty basic deployment setup to a test collection. The test collection just has a single Win 10 machine that I use for testing.

Initially I have the deployment type set as 'Available'.
The upgrade appears on my client test machine, and I am able to hit install. I get a prompt about the upgrade, just like the image below:

1737409585795.png
I click 'Install', the download begins and completes (about 25 minutes, during which time I can see the content being added to ccmcache). Then it goes to installing (about another 20 minutes). At that point, I am prompted for a restart. After the restart, the Win 11 upgrade is complete, and after alittle bit of time, SCCM sees the machine's new OS. So exactly what I want.

However, I am looking for this upgrade to automatically happen without user interaction.

So I update my deployment to 'Required', and set the deadline to ASAP. I then add another test machine (identical to my previous Win 10 test machine) to my test deployment group. After a short amount of time, I see a notification on my second test machine that a new software update is downloading (so it started automatically).

However, when I check on the download/installation, it is stuck at 0%. After sometime, it comes back with an error saying it failed, with the error code 0x80D02002(-2133843966). When I check in ccmcache, I don't see any cached folders created (unlike when I tried this method with the 'Available' option). If I hit the 'Retry' button for the upgrade, it does the same thing again (fail with the same error code).

Any idea what could be causing this?

(As a side note, I have tested changing the deployment BACK to 'Available' after multiple 'Required' failed attempts. When I do, and my client gets the deployment type change, I am able to click Install (and click the second install from the prompt), and the download and install works as normal...)
 
Error code 0x80d02002 translates to corrupted Windows Update components or incompatible software or drivers in your system. If there is no content downloaded in the ccmcache folder, basically the download is failing. Required or available deployment shouldn't matter here but its interesting to see available deployment works and required doesn't work. Investigate the logs to see why the content download is failing in the first place.
 

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