SOLVED Configuration Management Console does not work for some users

[nkerr]

After I installed the Configuration Manager 2111 Hotfix on the server, several people are no longer to run the Configuration Management Console. They get the message "The Configuration Manager Console cannot connect to the Configuration Manager site database. Verify the following"

However I am able to run the console from the server and my PC.

 

[Garth]

After I installed the Configuration Manager 2111 Hotfix on the server, several people are no longer to run the Configuration Management Console. They get the message "The Configuration Manager Console cannot connect to the Configuration Manager site database. Verify the following"

However I am able to run the console from the server and my PC.

On a computer that can't connect to CM as user X, can you logon and run the console? What is the difference between your account and theirs?

 

[nkerr]

Just logged into PC where it does not work with my account, same issue.

Should we uninstall and re-install the console software?

 

[nkerr]

From SmsAdminUI.Log file on PC with the issue:

[1, PID:20892][06/30/2022 11:14:25] :Insufficient privilege to connect, error: 'Access is denied.
'\r\nSystem.UnauthorizedAccessException\r\nAccess is denied.
\r\n at System.Management.ThreadDispatch.Start()
at System.Management.ManagementScope.Initialize()
at System.Management.ManagementObjectSearcher.Initialize()
at System.Management.ManagementObjectSearcher.Get()
at Microsoft.ConfigurationManagement.ManagementProvider.WqlQueryEngine.WqlConnectionManager.Connect(String configMgrServerPath)
at Microsoft.ConfigurationManagement.AdminConsole.SmsSiteConnectionNode.GetConnectionManagerInstance(String connectionManagerInstance)\r\n

 

[Garth]

Just logged into PC where it does not work with my account, same issue.

Should we uninstall and re-install the console software?

if it doesn't work with your account then it is likely a networking or firewall issue.

 

[nkerr]

Even with Windows firewall turned off, same issue for user.

 

[Garth]

Even with Windows firewall turned off, same issue for user.

Which firewall, on the computer or the server or both? What about the network?

 

[nkerr]

I was able to resolve the issue.

 

[Garth]

I was able to resolve the issue.

And what was the problem?