PENDING Adobe Creative Cloud Installation causes 0x00004005 error when running Image Capture Wizard

[FazzaGBR]

We're currently creating a Windows 11 Golden Image ready to be deployed via SCCM and it keeps on failing during the Image Capture Wizard with error code 0x00004005

After spending a lot of time investigating the issue (we have lots of software that needs to be installed hence a Golden Image rather than adding dozens of software titles to a task sequence) and have confirmed it is the local installation of Adobe Creative Cloud (Acrobat, After Effects, Animate, Audition, Dreamweaver, Illustrator, Photoshop, Premiere etc.) that is causing this issue as if we dont install this as part of the Golden Image we're trying to create it captures correctly with no errors. To prove this I have installed Windows 11 and only Adobe CC and then run the Image Capture Wizard and it fails pretty much straight away with error code 0x00004005



Any ideas what I can do to sort this out as it'd be easier (and more reliable) to have Adobe CC as part of the Image rather than a separate item on the task sequence?

 

[Prajwal Desai]

I have no idea why Adobe CC software could be causing this. Good work in finding out the exact software that is causing this issue. If this is the case, I recommend excluding the Adobe CC from capture and later install it (deployed it as required).

 

[FazzaGBR]

The weird thing is, I have added the silent install of Adobe CC to my Task Sequence and it installs correctly and is installed when I log on to a re-imaged computer.
I have Deployed Adobe CC to the Software Center and it starts to install (I can see icons appear on the Desktop) and then the icons disappear and it errors out with error code 6! Odd that it works as part of a TS but not through the Software Center.

 

[Prajwal Desai]

Have you looked at the appenforce.log file to understand why that error is being generated.