PENDING Problem updating Office 365 via SCCM, stuck at 50%

[Kevin H.]

Hi all,
We are getting Error: 0x87d00215 updating Office 365 by SCCM. some but not all devices stuck at 50% downloading.
Any ideas what could be the cause?
Other updates are getting through like definition updates or cumulative updates.

Thanks in advance,
Kevin

 

[Harshit Pandey]

Check if the ccmcache folder is full. We had this issue some time back.

 

[Prajwal Desai]

What is the version of your MECM? How many clients in the collection encountered this issue? What are the KB numbers of the software updates you are tried to deploy?
Review the scanagent.log and PolicyEvaluator.log on the client to get more error information.

 

[Kevin H.]

Check if the ccmcache folder is full. We had this issue some time back.

Hi, the ccmchache is 0 right now!

 

[Kevin H.]

What is the version of your MECM? How many clients in the collection encountered this issue? What are the KB numbers of the software updates you are tried to deploy?
Review the scanagent.log and PolicyEvaluator.log on the client to get more error information.

MECM version is: 2203
number of clients not get updates are: ~ 20 Devices
KB not sure but this one: Microsoft 365 Apps Update Version 2204 (Build 15128.20248)
scnagent and PolicyEvaluator are attached.

 

[oleg_pro1981]

Hi guys, I have similar issue and noticed from DataTransferService.log that client for some reason is trying to download the update over HTTPS (port 443) instead of HTTP(80) and it fails, but not sure how to fix this: "DTSJob({0E2EECB4-D8F7-42B1-8BF1-B69A751B7BC3}):CDTSJob::HandleDownloadError - BITS job {24D92167-6FBE-4422-817F-FAD738FBB0D9} failed to download source file https://MyServer.domain.local:443/C...2/sccm?/Office/Data/16.0.15601.20148/d640.cab to destination C:\WINDOWS\ccmcache\23.0E2E.dlt\Office\Data\16.0.15601.20148\d640.cab with error 0x80190194"

 

[idsantiago.86]

Hello guys, I have the same problem, office version 2207, I want to update to version 2208 but it sends me a message that it cannot find the d640.cab package.

Office ES-ES.

CCTMJob::_DownloadContent - Could not find URL for file Office\Data\16.0.15601.20148\d640.cab

 

[idsantiago.86]

Hi guys, I have similar issue and noticed from DataTransferService.log that client for some reason is trying to download the update over HTTPS (port 443) instead of HTTP(80) and it fails, but not sure how to fix this: "DTSJob({0E2EECB4-D8F7-42B1-8BF1-B69A751B7BC3}):CDTSJob::HandleDownloadError - BITS job {24D92167-6FBE-4422-817F-FAD738FBB0D9} failed to download source file https://MyServer.domain.local:443/C...2/sccm?/Office/Data/16.0.15601.20148/d640.cab to destination C:\WINDOWS\ccmcache\23.0E2E.dlt\Office\Data\16.0.15601.20148\d640.cab with error 0x80190194"

Apparently it does not find the package within the repository, something similar happens in my environment, and I only have Spanish. There are 1k clients with that problem. :/

 

[oleg_pro1981]

I have a ticket with Microsoft, they don’t know why this is happening.

 

[Marcomile]

I had the same problem. I have Office 365 en-us with IT and DE langpacks. I had to add all 3 languages on SUP configuration and solved the problem.

 

[idsantiago.86]

I had the same problem. I have Office 365 en-us with IT and DE langpacks. I had to add all 3 languages on SUP configuration and solved the problem.

which language did you add? I have es-es. and en-us...

 

[oleg_pro1981]

EN and FR

 

[Marcomile]

I had configured only English and Italian. I added German and I solved