PENDING SCCM Remote Control Agent not working

[Sumanthrajappa]

Hello,
For a few clients remote control agent is working, but for few clients error "Initiating a security handshake to with the current user credentials ".



Thank,
Sumanth

 

[Gokul]

Have u enabled remote control agent ? If yes , how did you enabled it ?

 

[Sumanthrajappa]

Have u enabled remote control agent ? If yes , how did you enabled it ?

Yes, and it's working earlier.... now remote control agent doest work on few systems

 

[Gokul]

Ok fine, then the settings is not applying correctly.You can try below
add the device to an collection with different client settings (different Remote Tools Settings) and force the client to download the Computer Policy. After this the "ConfigMgr Remote Control Users" should be automatically created. Now you can remove the client from the temporary collection and force Policy refresh again to get the correct settings.
If still issue persist,check cmrcservice log.