PENDING Unable to take remote through SCCM

[Mahendran]

I have installed SCCM client in end user machine. But i am unable to take remote of that client machine.

 

[Garth]

why not? What troubleshooting have you done? what do the log say is happening?

 

[Mahendran]

I was reinstalled SCCM client application. Also tried to start Configuration Manager Remote Control service. but still facing same.

Please find the below error log.

Invalid class (Error: 80041010; Source: WMI)]LOG]!><time="12:25:39.014-330" date="02-09-2024" component="CmRcService" context="" type="3" thread="3600" file="baseservice.cpp:384">
<![LOG[CBaseService::Run() failed. 0x80041010]LOG]!><time="12:25:39.014-330" date="02-09-2024" component="CmRcService" context="" type="3" thread="3600" file="baseservice.cpp:402">
<![LOG[The service has stopped.]LOG]!><time="12:25:39.014-330" date="02-09-2024" component="CmRcService" context="" type="1" thread="3600" file="baseservice.cpp:490">
<![LOG[====== Starting service CmRcService ======]LOG]!><time="15:15:49.695-330" date="02-09-2024" component="CmRcService" context="" type="1" thread="10688" file="cmrcsvcmain.cpp:162">

 

[Garth]

I was reinstalled SCCM client application. Also tried to start Configuration Manager Remote Control service. but still facing same.

Please find the below error log.

Invalid class (Error: 80041010; Source: WMI)]LOG]!><time="12:25:39.014-330" date="02-09-2024" component="CmRcService" context="" type="3" thread="3600" file="baseservice.cpp:384">
<![LOG[CBaseService::Run() failed. 0x80041010]LOG]!><time="12:25:39.014-330" date="02-09-2024" component="CmRcService" context="" type="3" thread="3600" file="baseservice.cpp:402">
<![LOG[The service has stopped.]LOG]!><time="12:25:39.014-330" date="02-09-2024" component="CmRcService" context="" type="1" thread="3600" file="baseservice.cpp:490">
<![LOG[====== Starting service CmRcService ======]LOG]!><time="15:15:49.695-330" date="02-09-2024" component="CmRcService" context="" type="1" thread="10688" file="cmrcsvcmain.cpp:162">

The log clearly states that the service has stopped. Again, What troubleshooting have you done?

 

[Mahendran]

The log clearly states that the service has stopped. Again, What troubleshooting have you done?

I was tried reinstall the SCCM. No other options i tried

 

[Nitin_ted]

I was tried reinstall the SCCM. No other options i tried

Did you check port 2701 and 3389 ?

 

[Mahendran]

Yes, those ports are allowed in firewall.

 

[Mahendran]

I compared with working machine. I found the below service is started automatically where in to the working machine. But the problematic machine the service wont start automtically.

 

[Nitin_ted]

I compared with working machine. I found the below service is started automatically where in to the working machine. But the problematic machine the service wont start automtically.
View attachment 5907

check WMI. Restart the WMI Service or Repair WMI Repository.