PENDING Unable to remove old version and install new version of Rightfax application through SCCM

[haripotter]

Hi All,

In our network there are almost 500+ servers and workstations has old version of Right fax application installed on it and currently we have a requirement where in we'll have to remove old version and install new version of Rightfax application on all those systems. I took the assistance of Right Fax engineer and he was able to help me in removing of old version and install new version of Rightfax application on one of the test (physical) workstation that worked as expected.

Now when I try to do the same activity on 2 more physical workstations I am unable to perform this task, getting error message 0x666 (1638) and when I ask the Rightfax Engineer he is asking me to contact Microsoft as the OS build version is different. But, I am able to install other application every month like (Adobe reader DC, Adobe flash player, Google Chrome, Net presenter Player etc).

I tried to do the same activity on Virtual Machine (2 Windows workstations) am able to remove old version and install new version successfully however when I try to open the application am getting an error MSVCP140.dll error and VCRUNTIME140.dll errors. even after fixing the issues for this error no success. Please advice how to proceed.

 

[Prajwal Desai]

Have you packaged new Rightfax app in SCCM ?. Do you have the proper script that uninstalls rightfax using SCCM ?.

 

[Prajwal Desai]

I try to open the application am getting an error MSVCP140.dll error and VCRUNTIME140.dll errors - Do these dll needs to be registered to make the app work ?. Try registering the dll's and see if the app opens.

 

[haripotter]

Have you packaged new Rightfax app in SCCM ?. Do you have the proper script that uninstalls rightfax using SCCM ?.

Hi Prajwal,

Thanks for your reply,

Yes, I have created a application package for Removal of Rightfax and Installation of new version of Rightfax. I have the installation and Uninstallation script which was given by Rightfax Engineer.

Regards,
Hariprasad

 

[matteobarreo]

The two errors that you are getting are for prerequisites that need to be installed. Rightfax (at least 16.0.2 that I am installing) has the following prerequisites: Visual C++ 2015 Runtime x86, Rightfax PostScript Printer Driver, Microsoft VSTO Tools 4.0 (don't really know what this is), Windows OS (duh lol), Visual C++ 2008, 2010, and 2012 x86 runtime components, Microsoft Outlook, and Microsoft .NET Framework 4.6.

That being said, I understand that these prerequisites exist, but I haven't been able to find out how to script a silent install yet (just started working on it today, though). I am looking for a way to install it silently, while passing along the accepteula=yes, and passing through the name of the rightfax server (so that no additional configurations are necessary). It would be nice if there was also a switch for installprerequisites or something like that, but it could also be done easily with dependencies, so that's not a deal-breaker.

And to help out Hariprasad,
MSVCP140.dll = Microsoft Visual C++ 2015 runtime.
VCRUNTIME140.dll is also another Visual C++ runtime, not exaclty sure which.

You could always try running setup.exe as an admin (on a fresh computer with settings typical for your enterprise), click through it until you get to the pre-requisites step, and see what it says you are missing. You can then make applications out of those two missing Visual C++ components, and add them as dependencies for your rightfax install.

 

[matteobarreo]

Update: I have found documentation for the rightfax silent install @ https://knowledge.opentext.com/knowledge/llisapi.dll/kcs/kbarticle/view/KB565855. I'll be back to let you know what I did...

 

[matteobarreo]

msiexec.exe /i "RightFax Product Suite - Client.msi" /qn REBOOT=ReallySuppress RUNBYRIGHTFAXSETUP=2 CONFIGUREFAXCTRL=1 CONFIGUREFAXUTIL=1 ADDLOCAL="FaxUtil,FaxCtrl" NETID=2 INSTALLDIR="C:\Program Files\RightFax" RFSERVERNAME=<servername>

Update:
I should note that this wasn't installing the printer properly, so breaking the .msi apart with Orca, I was able to find another switch, "installvimprinter=1", and then I believe you would also add VimPrinter in the ADDLOCAL list.