PENDING Some Device Blank Serial Number, Before is showing

[FahruReza]

Hi All,
I found some unregular condition, actually we have reporting using Power BI, and that report based on Serial Number device on Console.
Case :
Week 1
Notebook A Serial Number Shown in Console
Notebook B Serial Number Shown in Console
Notebook C Serial Number Shown in Console

Week 2
Notebook A Serial Number disappear in console
Notebook B Serial Number disappear in console
Notebook C Serial Number shown in console

So, for Notebook A and Notebook B not shown Serial Number, also when i try to check by Resource Explorer, no item shown, like Hardware and software just blank with result : There are no item to show in this view

My Question is , what i supposed to do with notebook A and B,
Do i have to reinstall the Agent ? and usually what is the root cause of this case ?

FYI : SCCM Version 2111

Thank you

 

[Garth]

Hi All,
I found some unregular condition, actually we have reporting using Power BI, and that report based on Serial Number device on Console.
Case :
Week 1
Notebook A Serial Number Shown in Console
Notebook B Serial Number Shown in Console
Notebook C Serial Number Shown in Console

Week 2
Notebook A Serial Number disappear in console
Notebook B Serial Number disappear in console
Notebook C Serial Number shown in console

So, for Notebook A and Notebook B not shown Serial Number, also when i try to check by Resource Explorer, no item shown, like Hardware and software just blank with result : There are no item to show in this view

My Question is , what i supposed to do with notebook A and B,
Do i have to reinstall the Agent ? and usually what is the root cause of this case ?

FYI : SCCM Version 2111

Thank you

Without your query you use within PowerBI, we can only guess at answers. But your problem likely related to Hardware inventory, not working correctly. As such you will need to troubleshoot that.