PENDING Software Center Notifications are not Displaying

[mastersim]

Hi Experts.
Our environment is running the latest SCCM 2010 and patched with the latest KB4600089 (Installed this KB to see if it fixed the issue). We are currently running Windows 10 1809 and testing with Windows 10 20h2. Im not sure how long this has been happening for but when I now Deploy a Program/Application/Task Sequence to clients in a Device Collection with both Win 10 1809 and 20h2, they are not being notified with the notification box saying, "New Software is Available". The strange thing is that Notifications do display on Windows Server 2016 machines and all Restart Notifications display on all Win 10 and Server machines successfully. I do recall this notification functioning correctly a few months ago on a deployment so Im not sure whats changed. The below solutions I've tested with so far:

Ive checked all the Settings on the default Client Settings (Computer Agent Settings and Software Center Settings) and they are set to notify.

Notifications and User Experience are set to Maximize and Allow user to interact with Software.

The log files for SCNotify show this message: Notifications are globally suppressed, this event will not be processed by NotifyObjectInstanceBase (Microsoft.SoftwareCenter.Client.Notification.NotifyObjectInstanceBase at IsKnownEvent) To try resolve this, Ive checked WBEMTEST on the queries CCM_ClientAgentConfig/DisplayNewProgramNotification and CCM_SoftwareDistributionClientConfig/DisplayNewProgramNotification. I then check for the setting DisplayNewProgramNotification and make sure they are set to True. Which it looks like they are.

Uninstalled Client and then reinstalled client.
NOTE: SCCM 2010 Boot image is 10.0.17763.1 which is for Win10 1809. I haven't updated to the latest 20h2 image as our current Imaging is for 1809 and not 20h2. Could this be the issue?

Please feel free to drop any suggestions or any other troubleshooting steps I can perform to help resolve this issue. I really appreciate any help I can receive.

Thanks

 

[Prajwal Desai]

Any GPO's that are deployed to suppress notifications ?. Do the machines get other notifications from apps or programs ?.

 

[mastersim]

Any GPO's that are deployed to suppress notifications ?. Do the machines get other notifications from apps or programs ?.

Thanks for getting back to me. I just moved a test computer to a OU with no GPO settings and the notifications still didnt come up. Ive moved the Test computer back to the original OU.

I just created another Client Settings with Computer Agent and Software Center settings and applied it to the deployment and the notifications did show up. For some reason it looks like the Default Settings are not applying correctly. Default Settings are set to 10000 Priority and this new setting is set to 1. I have a Suppress Notification settings with Priority 2 which I only use to deploy applications that I want to install silently in the background. Could these 2 Settings be causing the issue?

Ill do some more testing in the mean time.

Thanks

 

[mastersim]

After more testing, I think the issue was the Priority of these notifications. My settings are now below:
Showing Notifications Client Settings - Priority 1 - Deployed to Specific Collection
Suppress Notifications Client Notifications - Priority 2 - Deployed to other specific Collections

After testing in this setup, Notifications Displayed successfully to the specified deployed collection AND Suppressed Notifications did not display successfully to the deployed specified collections which require hidden and no user interaction installations.

Just to confirm, Does this priority look right?