PENDING SCCM Site Backup Failed (Support for urgent resolution)

[Sarfraz Aslam]

Hi, I am trying to configure SCCM site backup and having the below error; SCCM ver 1910. SQL Server is on separate machine. Complete error log is attached.

Registered connection to SQL server SCCMDB.server.com and database SMS_CEN\CM_CEN. SMS_SITE_BACKUP 5/19/2020 9:18:54 AM 47212 (0xB86C)
Registered connection to master database on SQL server SCCMDB.server.com. SMS_SITE_BACKUP 5/19/2020 9:18:54 AM 47212 (0xB86C)
Initializing the status message reporting system... SMS_SITE_BACKUP 5/19/2020 9:18:54 AM 47212 (0xB86C)
Inbox source is local on SCCMapp.server.com SMS_SITE_BACKUP 5/19/2020 9:18:54 AM 47212 (0xB86C)
The path to the "Status Manager" inbox is "D:\Program Files\Microsoft Configuration Manager\inboxes\statmgr.box\statmsgs". SMS_SITE_BACKUP 5/19/2020 9:18:54 AM 47212 (0xB86C)
SMS_STATUS_MANAGER is not running as part of this process, the SMS_EXECUTIVE to SMS_STATUS_MANAGER in-memory status message queue will not be used. SMS_SITE_BACKUP 5/19/2020 9:18:54 AM 47212 (0xB86C)
Registered this process as a source of "SMS Server" events. SMS_SITE_BACKUP 5/19/2020 9:18:55 AM 47212 (0xB86C)
Registered this process as a source of "SMS Client" events. SMS_SITE_BACKUP 5/19/2020 9:18:55 AM 47212 (0xB86C)
Registered this process as a source of "SMS Provider" events. SMS_SITE_BACKUP 5/19/2020 9:18:55 AM 47212 (0xB86C)
Status message reporting system initialized successfully. SMS_SITE_BACKUP 5/19/2020 9:18:55 AM 47212 (0xB86C)
Locale set to OS value (English_United States.1252). SMS_SITE_BACKUP 5/19/2020 9:18:55 AM 47212 (0xB86C)
SMS_SITE_BACKUP service 2012 started. SMS_SITE_BACKUP 5/19/2020 9:18:55 AM 47212 (0xB86C)
STATMSG: ID=500 SEV=I LEV=M SOURCE="SMS Server" COMP="SMS_SITE_BACKUP" SYS=SCCMapp.server.com SITE=CEN PID=48360 TID=47212 GMTDATE=Tue May 19 04:18:55.831 2020 ISTR0="SMS_SITE_BACKUP" ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 SMS_SITE_BACKUP 5/19/2020 9:18:55 AM 47212 (0xB86C)
Starting backup - Tue May 19 09:18:55 2020 SMS_SITE_BACKUP 5/19/2020 9:18:55 AM 47212 (0xB86C)
SMS installation root directory = D:\Program Files\Microsoft Configuration Manager. SMS_SITE_BACKUP 5/19/2020 9:18:55 AM 47212 (0xB86C)
Warning: SQL installation root directory is empty.The registry key "SOFTWARE\Microsoft\MSSQLServer\Setup\SQLPath" (populated by ConfigMgr setup) was found empty. SMS_SITE_BACKUP 5/19/2020 9:18:55 AM 47212 (0xB86C)
Site server backup location = \\SCCMDB\SCCMSitebackup$. SMS_SITE_BACKUP 5/19/2020 9:18:55 AM 47212 (0xB86C)
SQL backup location = \\SCCMDB\SCCMSitebackup$. SMS_SITE_BACKUP 5/19/2020 9:18:55 AM 47212 (0xB86C)
Verified that backup folder \\SCCMDB\SCCMSitebackup$ exists. SMS_SITE_BACKUP 5/19/2020 9:18:55 AM 47212 (0xB86C)
Verified backup service has permission to access the backup folder \\SCCMDB\SCCMSitebackup$ SMS_SITE_BACKUP 5/19/2020 9:18:55 AM 47212 (0xB86C)
STATMSG: ID=5055 SEV=I LEV=M SOURCE="SMS Server" COMP="SMS_SITE_BACKUP" SYS=SCCMapp.server.com SITE=CEN PID=48360 TID=47212 GMTDATE=Tue May 19 04:18:55.868 2020 ISTR0="" ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 SMS_SITE_BACKUP 5/19/2020 9:18:55 AM 47212 (0xB86C)
LogEvent(): Successfully logged Event to NT Event Log. (4 - 48 - 1,073,746,879) SMS_SITE_BACKUP 5/19/2020 9:18:55 AM 47212 (0xB86C)
Starting VSS initialization... SMS_SITE_BACKUP 5/19/2020 9:18:55 AM 47212 (0xB86C)
Starting Asynchronous GatherWriterMetadata. SMS_SITE_BACKUP 5/19/2020 9:18:55 AM 47212 (0xB86C)
Number of writers that responded: 13. SMS_SITE_BACKUP 5/19/2020 9:18:58 AM 47212 (0xB86C)
Reading SMS Writer metadata... SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
Number of FileIncludes: 0. SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
Number of FileExcludes: 0. SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
Number of Components: 9. SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
Component 0 - CENBackup\SiteServer\AdminUIContentStaging. SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
FileGroupFile = D:\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\ADMINUICONTENTSTAGING\* [Recursive: yes] SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
Volume D:\ (that contains the file(s)) is marked as a candidate for snapshot. SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
Component 1 - CENBackup\SiteServer\SMSServer\inboxes. SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
FileGroupFile = D:\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\INBOXES\* [Recursive: yes] SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
Volume D:\ (that contains the file(s)) is marked as a candidate for snapshot. SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
Component 2 - CENBackup\SiteServer\SMSServer\Logs. SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
FileGroupFile = D:\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\LOGS\* [Recursive: yes] SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
Volume D:\ (that contains the file(s)) is marked as a candidate for snapshot. SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
Component 3 - CENBackup\SiteServer\SMSServer\data. SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
FileGroupFile = D:\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\DATA\* [Recursive: yes] SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
Volume D:\ (that contains the file(s)) is marked as a candidate for snapshot. SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
Component 4 - CENBackup\SiteServer\SMSServer\srvacct. SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
FileGroupFile = D:\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\SRVACCT\* [Recursive: yes] SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
Volume D:\ (that contains the file(s)) is marked as a candidate for snapshot. SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
Component 5 - CENBackup\SiteServer\SMSServer. SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
FileGroupFile = D:\Program Files\Microsoft Configuration Manager\install.map [Recursive: no] SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
Volume D:\ (that contains the file(s)) is marked as a candidate for snapshot. SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
Component 6 - CENBackup\CD.Latest. SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
FileGroupFile = D:\PROGRAM FILES\MICROSOFT CONFIGURATION MANAGER\CD.LATEST\* [Recursive: yes] SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
Volume D:\ (that contains the file(s)) is marked as a candidate for snapshot. SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
Component 7 - CENBackup\SiteServer\SMSbkSiteRegSMS.dat. SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
FileGroupFile = D:\Program Files\Microsoft Configuration Manager\BackupTemp\SMSbkSiteRegSMS.dat [Recursive: no] SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
Volume D:\ (that contains the file(s)) is marked as a candidate for snapshot. SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
Component 8 - CENBackup\SiteDBServer\SMSbkSQLSiteDB.dat. SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
Dependency On SQL Writer , LogicalPath:\\SCCMDB\SCCMDB\SMS_CEN, ComponentName:CM_CEN SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
After GatherWriterMetadata SMS Writer status = FAILED_AT_PREPARE_BACKUP. SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
Error: VSS_E_WRITERERROR_TIMEOUT. Error Code = 0x80,042,3f2. SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
Info: Sending message to start the SQL Backup... SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
Starting Prepare for backup. SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
The System Provider VSS ID is 0,000,024,261,A75,818 SMS_SITE_BACKUP 5/19/2020 9:18:59 AM 47212 (0xB86C)
Added volume containing D:\ to the snapshot set. SMS_SITE_BACKUP 5/19/2020 9:19:00 AM 47212 (0xB86C)
Info: Starting Asynchronous PrepareForBackup... SMS_SITE_BACKUP 5/19/2020 9:19:00 AM 47212 (0xB86C)
Info: Asynchronous PrepareForBackup finished... SMS_SITE_BACKUP 5/19/2020 9:19:00 AM 47212 (0xB86C)
After PrepareForBackup SMS Writer status = STABLE. SMS_SITE_BACKUP 5/19/2020 9:19:00 AM 47212 (0xB86C)
Info: Waiting for SQL to PrepareForBackup. SMS_SITE_BACKUP 5/19/2020 9:19:00 AM 47212 (0xB86C)
Sleeping for 5 seconds... SMS_SITE_BACKUP 5/19/2020 9:19:00 AM 47212 (0xB86C)
ERROR: SQL Backup task failed. Error message - Error: Failed to create the backup folder \\SCCMDB\SCCMSitebackup$\CENBackup\SiteDBServer SMS_SITE_BACKUP 5/19/2020 9:19:05 AM 47212 (0xB86C)

 

[Youssef Saad]

Try to restart the Site Server and the SQL Server and check SMSBKUP.log file.

 

[Sarfraz Aslam]

Try to restart the Site Server and the SQL Server and check SMSBKUP.log file.

Did restart both Servers with no luck. Any other suggestion?

 

[Sarfraz Aslam]

Any other ideas !!

 

[Gokul]

Sql server VSS writer service is running ?

 

[Sarfraz Aslam]

Sql server VSS writer service is running ?

Yes - running