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PENDING SCCM not updating - stuck on checking pre-req

  • Thread starter Thread starter checkmate
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checkmate

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Hi all


trying to do a SCCM update but it seems to be stuck on below “checking pre req”


image.png


I have tried restart but no joy. I am sure its something simple but not a expert at SCCM so your guidance is appreciated

Can anyone advice what i can do to push this further?



thanks
 
Hi all


trying to do a SCCM update but it seems to be stuck on below “checking pre req”


image.png


I have tried restart but no joy. I am sure its something simple but not a expert at SCCM so your guidance is appreciated

Can anyone advice what i can do to push this further?



thanks
I maanged to fiz this but but now its failing pre - req with below logs from Hman file

~Created site control notification for site SET $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:46.775+00><thread=5016 (0x1398)>
STATMSG: ID=3306 SEV=I LEV=M SOURCE="SMS Server" COMP="SMS_HIERARCHY_MANAGER" SYS=N22-SCM-01.HHS.internal SITE=SET PID=3220 TID=5016 GMTDATE=Mon Nov 04 09:52:46.777 2024 ISTR0="Z:\Microsoft Configuration Manager\inboxes\hman.box\SET.SCU" ISTR1="Search Education Trust" ISTR2="SET" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 LE=0X0 $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:46.780+00><thread=5016 (0x1398)>
INFO: .SLG file not found ~ $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:47.461+00><thread=5016 (0x1398)>
Validating feature exposure data... $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:47.473+00><thread=5016 (0x1398)>
returned public key [0602000000A40000525341310008000001000100B9E6AEDE0F6D6CB83FB5F5AC...] $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:47.489+00><thread=5016 (0x1398)>
returned public key [0602000000A40000525341310008000001000100B9E6AEDE0F6D6CB83FB5F5AC...] $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:47.631+00><thread=5016 (0x1398)>
CTool::GetServiceAccount : Failed to get Service [MSSQLSERVER] start account on server [N22-SQL-01.HHS.internal]. Win32 Error = 5. $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:47.649+00><thread=5016 (0x1398)>
CTool::GetServiceAccount : Failed to get Service [SQLSERVERAGENT] start account on server [N22-SQL-01.HHS.internal]. Win32 Error = 5. $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:47.651+00><thread=5016 (0x1398)>
UpdateSQLServiceAccounts : For SQL server N22-SQL-01.HHS.internal the service account is: and the SQL agent account is: $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:47.652+00><thread=5016 (0x1398)>
CheckSQLServiceRestart : SQL Server has been restarted, successfully checked and applied security change. $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:47.677+00><thread=5016 (0x1398)>
~Wait for site control changes for maximum 3600 seconds... $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:47.679+00><thread=5016 (0x1398)>
Waiting for Configuration Manager Client Upgrade changes for maximum 10609 seconds... $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:51.792+00><thread=4872 (0x1308)>
CheckPinResetCertificate() - start the pin reset certificate check task $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:52.694+00><thread=5016 (0x1398)>
Pin reset cert scan threshold is not met yet. $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:52.694+00><thread=5016 (0x1398)>
HandleRBACPermissions : Check if there is request. $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:52.696+00><thread=5016 (0x1398)>
End sync rbac permissions. $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:52.698+00><thread=5016 (0x1398)>
Update site server active directory information into DB $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:52.705+00><thread=5016 (0x1398)>
Failed to connect HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\Instance Names\SQL registry key for reading on SQL Server [N22-SQL-01.HHS.internal]. $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:52.732+00><thread=4328 (0x10E8)>
INFO: .SLG file not found ~ $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:53.395+00><thread=5016 (0x1398)>
 
I maanged to fiz this but but now its failing pre - req with below logs from Hman file

~Created site control notification for site SET $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:46.775+00><thread=5016 (0x1398)>
STATMSG: ID=3306 SEV=I LEV=M SOURCE="SMS Server" COMP="SMS_HIERARCHY_MANAGER" SYS=N22-SCM-01.HHS.internal SITE=SET PID=3220 TID=5016 GMTDATE=Mon Nov 04 09:52:46.777 2024 ISTR0="Z:\Microsoft Configuration Manager\inboxes\hman.box\SET.SCU" ISTR1="Search Education Trust" ISTR2="SET" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 LE=0X0 $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:46.780+00><thread=5016 (0x1398)>
INFO: .SLG file not found ~ $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:47.461+00><thread=5016 (0x1398)>
Validating feature exposure data... $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:47.473+00><thread=5016 (0x1398)>
returned public key [0602000000A40000525341310008000001000100B9E6AEDE0F6D6CB83FB5F5AC...] $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:47.489+00><thread=5016 (0x1398)>
returned public key [0602000000A40000525341310008000001000100B9E6AEDE0F6D6CB83FB5F5AC...] $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:47.631+00><thread=5016 (0x1398)>
CTool::GetServiceAccount : Failed to get Service [MSSQLSERVER] start account on server [N22-SQL-01.HHS.internal]. Win32 Error = 5. $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:47.649+00><thread=5016 (0x1398)>
CTool::GetServiceAccount : Failed to get Service [SQLSERVERAGENT] start account on server [N22-SQL-01.HHS.internal]. Win32 Error = 5. $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:47.651+00><thread=5016 (0x1398)>
UpdateSQLServiceAccounts : For SQL server N22-SQL-01.HHS.internal the service account is: and the SQL agent account is: $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:47.652+00><thread=5016 (0x1398)>
CheckSQLServiceRestart : SQL Server has been restarted, successfully checked and applied security change. $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:47.677+00><thread=5016 (0x1398)>
~Wait for site control changes for maximum 3600 seconds... $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:47.679+00><thread=5016 (0x1398)>
Waiting for Configuration Manager Client Upgrade changes for maximum 10609 seconds... $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:51.792+00><thread=4872 (0x1308)>
CheckPinResetCertificate() - start the pin reset certificate check task $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:52.694+00><thread=5016 (0x1398)>
Pin reset cert scan threshold is not met yet. $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:52.694+00><thread=5016 (0x1398)>
HandleRBACPermissions : Check if there is request. $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:52.696+00><thread=5016 (0x1398)>
End sync rbac permissions. $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:52.698+00><thread=5016 (0x1398)>
Update site server active directory information into DB $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:52.705+00><thread=5016 (0x1398)>
Failed to connect HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\Instance Names\SQL registry key for reading on SQL Server [N22-SQL-01.HHS.internal]. $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:52.732+00><thread=4328 (0x10E8)>
INFO: .SLG file not found ~ $$<SMS_HIERARCHY_MANAGER><11-04-2024 09:52:53.395+00><thread=5016 (0x1398)>
Share UI screenshot where it's failing?
 
Here is where it shows installing
1730791506956.png
If i click on the one thats installing show status i get the below, just blank. earlier i was able to see pre req failed
1730791537693.png
 
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