PENDING SCCM 2303 WSUS SYNCHRONISATION FAILED CODE 0X800C0008

[PASCAL JOURDAN]

Hi ,
Hello I have a recent problem of WSUS in connection with SCCM or synchronization is failed. Can you give me a line of research.
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Process O365 update manifest with no proxy. $$<SMS_WSUS_SYNC_MANAGER><05-30-2023 13:26:45.717-240><thread=7720 (0x1E28)>
Failed to download file- "http://officecdn.microsoft.com/pr/6...6a4f5be/office/data/16.0.16501.20180/s640.cab" from internet. Using proxyserver - 0. Error = 403 $$<SMS_WSUS_SYNC_MANAGER><05-30-2023 13:27:07.619-240><thread=7720 (0x1E28)>
Failed to download or process the O365 file manifest. Caught exception: System.IO.FileNotFoundException: Failed to download file manifest for O365 from http://officecdn.microsoft.com/pr/6...6a4f5be/office/data/16.0.16501.20180/s640.cab, with error 403~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.DownloadAndExtractCabFile(String cabFileUrl, String fileNameInCab) $$<SMS_WSUS_SYNC_MANAGER><05-30-2023 13:27:07.627-240><thread=7720 (0x1E28)>
GetOfficeFileHash_O365Service() failed to get file hash for O365 file. Caught exception: System.IO.FileNotFoundException: Failed to download file manifest for O365 from http://officecdn.microsoft.com/pr/6...6a4f5be/office/data/16.0.16501.20180/s640.cab, with error 403~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.DownloadAndExtractCabFile(String cabFileUrl, String fileNameInCab)~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.GetOfficeFileHash_O365Service(O365FileList o365FileList, String fileContainingHash, String updateId) $$<SMS_WSUS_SYNC_MANAGER><05-30-2023 13:27:07.641-240><thread=7720 (0x1E28)>
ProcessOfficeFile() failed to get file properties from file manifest. Caught exception: System.IO.FileNotFoundException: Failed to download file manifest for O365 from http://officecdn.microsoft.com/pr/6...6a4f5be/office/data/16.0.16501.20180/s640.cab, with error 403~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.DownloadAndExtractCabFile(String cabFileUrl, String fileNameInCab)~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.GetOfficeFileHash_O365Service(O365FileList o365FileList, String fileContainingHash, String updateId)~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.ProcessOfficeFile_O365Service(O365FileList o365FileList, Int32 iFile, XmlWriter xml, String updateId) $$<SMS_WSUS_SYNC_MANAGER><05-30-2023 13:27:07.648-240><thread=7720 (0x1E28)>
ProcessFileManifest() failed to process O365 file manifest. Caught exception: System.IO.FileNotFoundException: Failed to download file manifest for O365 from http://officecdn.microsoft.com/pr/6...6a4f5be/office/data/16.0.16501.20180/s640.cab, with error 403~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.DownloadAndExtractCabFile(String cabFileUrl, String fileNameInCab)~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.GetOfficeFileHash_O365Service(O365FileList o365FileList, String fileContainingHash, String updateId)~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.ProcessOfficeFile_O365Service(O365FileList o365FileList, Int32 iFile, XmlWriter xml, String updateId)~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.ProcessFileManifest_O365Service(String sO365ServiceUrl, XmlWriter xml, String updateId) $$<SMS_WSUS_SYNC_MANAGER><05-30-2023 13:27:07.659-240><thread=7720 (0x1E28)>
Failed to synchronize O365 update 77b6e380-a318-42b0-b225-f1d07b03d84b - Microsoft 365 Apps Update - Current Channel (Preview) Quality Update for x64 based Edition Version 2305 (Build 16501.20180) $$<SMS_WSUS_SYNC_MANAGER><05-30-2023 13:27:07.667-240><thread=7720 (0x1E28)>
STATMSG: ID=6709 SEV=W LEV=M SOURCE="SMS Server" COMP="SMS_WSUS_SYNC_MANAGER" SYS=LEASVRMGMT10.LEALGROUP.LOCAL SITE=LEA PID=4128 TID=7720 GMTDATE=Tue May 30 09:27:07.673 2023 ISTR0="Microsoft 365 Apps Update - Current Channel (Preview) Quality Update for x64 based Edition Version 2305 (Build 16501.20180)" ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 LE=0X0 $$<SMS_WSUS_SYNC_MANAGER><05-30-2023 13:27:07.673-240><thread=7720 (0x1E28)>
sync: SMS synchronizing updates, processed 4287 out of 4287 items (100%) $$<SMS_WSUS_SYNC_MANAGER><05-30-2023 13:27:07.685-240><thread=7720 (0x1E28)>

Update 5281dbfc-2b22-4d52-a350-8a67f7f80198 not synced due to content download issue $$<SMS_WSUS_SYNC_MANAGER><05-30-2023 13:27:07.931-240><thread=7720 (0x1E28)>
Update 5866f50d-0ca5-4e86-b242-4f2a59a0ba76 not synced due to content download issue $$<SMS_WSUS_SYNC_MANAGER><05-30-2023 13:27:07.937-240><thread=7720 (0x1E28)>
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WSYNCMRGR.LOG
Sync failed: Some Office updates not synced due to content download issue. Reason: The download of the specified resource has failed.. Source: Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.SyncUpdates $$<SMS_WSUS_SYNC_MANAGER><05-30-2023 13:27:08.895-240><thread=13400 (0x3458)>
STATMSG: ID=6703 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_WSUS_SYNC_MANAGER" SYS=LEASVRMGMT10.LEALGROUP.LOCAL SITE=LEA PID=4128 TID=13400 GMTDATE=Tue May 30 09:27:08.901 2023 ISTR0="Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.SyncUpdates" ISTR1="Some Office updates not synced due to content download issue" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 LE=0X800c0008 $$<SMS_WSUS_SYNC_MANAGER><05-30-2023 13:27:08.901-240><thread=13400 (0x3458)>
Sync failed because top site Office content processing failure. Sync will *not* retry further. $$<SMS_WSUS_SYNC_MANAGER><05-30-2023 13:27:08.948-240><thread=13400 (0x3458)>
Setting sync alert to active state on site LEA $$<SMS_WSUS_SYNC_MANAGER><05-30-2023 13:27:08.955-240><thread=13400 (0x3458)>
Sync time: 0d00h17m40s $$<SMS_WSUS_SYNC_MANAGER><05-30-2023 13:27:09.038-240><thread=13400 (0x3458)>
Skipping Delete Expired Update relations since this is not a scheduled sync. $$<SMS_WSUS_SYNC_MANAGER><05-30-2023 13:27:09.048-240><thread=13400 (0x3458)>
Inbox source is local on LEASVRMGMT10.LEALGROUP.LOCAL $$<SMS_WSUS_SYNC_MANAGER><05-30-2023 13:27:09.126-240><thread=13400 (0x3458)>
------------------------------------------------------------------------------WSUSCTRL LOG
Attempting connection to local WSUS server $$<SMS_WSUS_CONTROL_MANAGER><05-30-2023 12:45:40.397-240><thread=13384 (0x3448)>
Successfully connected to local WSUS server $$<SMS_WSUS_CONTROL_MANAGER><05-30-2023 12:45:40.422-240><thread=13384 (0x3448)>
There are no unhealthy WSUS Server components on WSUS Server LEASVRMGMT10.LEALGROUP.LOCAL~ $$<SMS_WSUS_CONTROL_MANAGER><05-30-2023 12:45:40.456-240><thread=13384 (0x3448)>
Successfully checked database connection on WSUS server LEASVRMGMT10.LEALGROUP.LOCAL~ $$<SMS_WSUS_CONTROL_MANAGER><05-30-2023 12:45:40.506-240><thread=13384 (0x3448)>
~Waiting for changes for 57 minutes $$<SMS_WSUS_CONTROL_MANAGER><05-30-2023 12:45:40.521-240><thread=13384 (0x3448)>
Timed Out...~ $$<SMS_WSUS_CONTROL_MANAGER><05-30-2023 13:42:40.507-240><thread=13384 (0x3448)>
Checking for supported version of WSUS (min WSUS 4.0)~ $$<SMS_WSUS_CONTROL_MANAGER><05-30-2023 13:42:40.516-240><thread=13384 (0x3448)>
Checking runtime v4.0.30319...~ $$<SMS_WSUS_CONTROL_MANAGER><05-30-2023 13:42:40.526-240><thread=13384 (0x3448)>
Found supported assembly Microsoft.UpdateServices.Administration version 4.0.0.0, file version 6.2.17763.1~ $$<SMS_WSUS_CONTROL_MANAGER><05-30-2023 13:42:40.543-240><thread=13384 (0x3448)>
Found supported assembly Microsoft.UpdateServices.BaseApi version 4.0.0.0, file version 6.2.17763.2931~ $$<SMS_WSUS_CONTROL_MANAGER><05-30-2023 13:42:40.559-240><thread=13384 (0x3448)>
Supported WSUS version found~ $$<SMS_WSUS_CONTROL_MANAGER><05-30-2023 13:42:40.568-240><thread=13384 (0x3448)>
Attempting connection to local WSUS server $$<SMS_WSUS_CONTROL_MANAGER><05-30-2023 13:42:40.578-240><thread=13384 (0x3448)>
Successfully connected to local WSUS server $$<SMS_WSUS_CONTROL_MANAGER><05-30-2023 13:42:40.604-240><thread=13384 (0x3448)>
No changes - local WSUS Server Proxy settings are correctly configured as Proxy Name and Proxy Port 80 $$<SMS_WSUS_CONTROL_MANAGER><05-30-2023 13:42:40.679-240><thread=13384 (0x3448)>
Attempting connection to local WSUS server $$<SMS_WSUS_CONTROL_MANAGER><05-30-2023 13:42:40.687-240><thread=13384 (0x3448)>
Successfully connected to local WSUS server $$<SMS_WSUS_CONTROL_MANAGER><05-30-2023 13:42:40.711-240><thread=13384 (0x3448)>
There are no unhealthy WSUS Server components on WSUS Server LEASVRMGMT10.LEALGROUP.LOCAL~ $$<SMS_WSUS_CONTROL_MANAGER><05-30-2023 13:42:40.735-240><thread=13384 (0x3448)>
Successfully checked database connection on WSUS server LEASVRMGMT10.LEALGROUP.LOCAL~ $$<SMS_WSUS_CONTROL_MANAGER><05-30-2023 13:42:40.782-240><thread=13384 (0x3448)>
~Waiting for changes for 57 minutes $$<SMS_WSUS_CONTROL_MANAGER><05-30-2023 13:42:40.791-240><thread=13384 (0x3448)>

 

[Garth]

Can you download the SU outside of SCCM?

How to Download a Software Update Outside of the ConfigMgr / SCCM Console

The other day a question came up within one of the forums that I follow about an ADR failing to download a software update. This was my first question,

www.recastsoftware.com

 

[PASCAL JOURDAN]

Hi GARTH ,

thank you for your support, I finally opted for the reinstallation of the Wsus server which allowed me to leave on a clean base and less heavy also in storage sizes.

Step 1
Uninstall the SUP role and wait for some time . Any SUP object like updates lists, templates SUPSetup.log file in the logs directory will show you the status of the uninstall action.

Step 2
Uninstall WSUS from Add/Remove programs.

Step 3
Restart the server.

Step 4
Install WSUS and add SUP site server role on SCCM server.

Again check the SUPSetup.log for results.

This completes the procedure.

tks for your help

Regards