PENDING Frequently Accounts are locked out.

[smgaikwad]

Hi Team,

In our organization, most of the users are reporting an issue frequent account lockout issues inside the windows365, while accessing the shared folder. We did the below troubleshooting steps.

Shared Folders Access Issue (Account locked out) -

1. Troubleshooting Performed -
   1. Sign out all sessions from https://admin.microsoft.com/ portal.
   2. Client Side (Inside CPC Troubleshooting)
      1. Check If a Local User Account is present with the same Name as AD account. If same ID is available, rename local ID to some other ID.
      2. Clear Temporary Files.
      3. Delete Cookies / Temp Files / History / Saved passwords / Forms from all the browsers.
      4. Start — > Run –> Temp –> Delete all temp files.
      5. Start –> Run –> Prefetch –> Delete all Prefetch files.
      6. Remove Mapped Drives from the computer. My Computer –> Right click on Shared drive –> click on Disconnect
      7. Remove stored passwords from Control Panel.
      8. Remote unwanted applications from StartUp (Run –> msconfig –> startup –> Uncheck unwanted software)
      9. Scan the entire HDD and update the Antivirus agent. (Quick Scan done from Intune portal)
      10. Check the third party software installed on client side. If it’s not required, uninstall.
      11. Open the Task Scheduler (Run --> Tasks) and delete unwanted tasks. Most of the time, Automatic Backup / Google Update / Apple Updates will be installed by default. Remove all.
   3. 1. If user’s account acts as a service account, update the latest password in service.

 

[Prajwal Desai]

While those troubleshooting steps work well, I would like to know if this problem arises only when users try to access the shared folder.

 

[smgaikwad]

Yes Correct