SOLVED CONNECTION VIA REMOTE CLIENT IMPOSSIBLE RDO OK

[PASCAL JOURDAN]

Hi,
I HAVE A RECENT INSTALLATION OF A NEW VERSION SCCM 1902 with all rollup install .
CONNECTION PORTS THROUGH GPO CLIENTS PUSH WITHOUT PB
FIREWALL SET PROPERLY TOO
CLIENT PING CORRECTLY
HOWEVER WE CAN NOT CONNECT US THROUGH THE REMOTE CONTROL CUSTOMER SCCM tools
THE REMOTE DESKTOP CLIENT WORKS PROPERLY
Tks for your help

Pascal

 

[joe_v]

Do you have these ports enabled on the firewall?

• TCP – 135.
• TCP – 2701.
• TCP – 2702.
• UDP – 2701.
• UDP – 2702.

 

[PASCAL JOURDAN]

Hi ,

These port are open but cant connected to many clients that are ok client check result !!!
50 Pourcent client that are ok dont want to connectec by REMOTE CONTROL.
Client setting are the same for all and check result pass.
I think the ccm log will give be a solution.

Regards

 

[joe_v]

Hi Pascal

CCM log is for host client installation troubleshooting. Try to go to the client using RDP ( as you said it is working ) then go the Local Users and Groups - > ConfigMgr Remote Control Users -> Check to see if the account you are using to remote control is present there.

 

[joe_v]

If the account that you were trying to remote with, wasn't there in the ConfigMgr Remote Control Users, you need to add this in the Default Settings for client and click Set Viewers ( right next to Permitted viewers of Remote Control) under the Remote Tools options.

 

[PASCAL JOURDAN]

Hi Pascal

CCM log is for host client installation troubleshooting. Try to go to the client using RDP ( as you said it is working ) then go the Local Users and Groups - > ConfigMgr Remote Control Users -> Check to see if the account you are using to remote control is present there.

hi you can see log .
So i allow port on device but it is the same tks.
Regards

Pascal

 

[joe_v]

From the first log, the account that it is trying to access does not have permission on the remote machine.

About the Client Push Installation Account

 

[PASCAL JOURDAN]

ALL II DONE