PENDING Configuration Manager 1802 stuck in downloading state

[RiDER07]

One of my colleagues was trying to upgrade our current SCCM from 1702 to 1710 but it kept failing. So instead he tried upgrading to 1802 and it failed again.
And now, the SCCM is broken, when you click on Devices, nothing shows up. The version of SCCM is reported as 1802 but it hasn't upgraded. And it still says Downloading.
We want to upgrade to 1710. Is there a way to fix this? Please help.

 

[RiDER07]

It kept failing on redist, so I downloaded it manually and put it in the redist folder, restart SMS_Executive, and it still says cant download redist

 

[Prajwal Desai]

I don't think replacing that specific file would work in this case. Do not install multiple updates at once. I highly recommend disabling and removing your anti-virus if you are using this particular third-party's products if you are having issues with the download. I also want you to check what else could be blocking the downloads(I see the update is stuck downloading state). It could be firewall, proxy etc, have you verified none of these is blocking the downloads ?.

check this - https://prajwaldesai.com/community/threads/sccm-1602-stuck-at-downloading-redist-files.525/