PENDING CM client push install failed with error - 0x80070005

[eavenhuang]

Dear Experts,

When I tried to install CCM client for some PCs, which were online and reachable. half of them failed to installed with following errors

1. *---> Searching for SMSClientInstall.* under '\\DELL3620-01.test.com\admin$\' SMS_CLIENT_CONFIG_MANAGER 25/04/2022 17:14:05 9908 (0x26B4)
2. ---> Unable to connect to remote machine "DELL3620-01.test.com" using Kerberos with alternate account, error - 0x80070005. SMS_CLIENT_CONFIG_MANAGER 25/04/2022 17:14:05 9908 (0x26B4)
3. --> NTLM fallback is enabled, remote machine "DELL3620-01.test.com" is continuing with client push. SMS_CLIENT_CONFIG_MANAGER 25/04/2022 17:14:05 9908 (0x26B4)
4. ---> Unable to connect to WMI on remote machine "DELL3620-01.test.com", error = 0x80070005. SMS_CLIENT_CONFIG_MANAGER 25/04/2022 17:14:05 9908 (0x26B4)
5. ---> Unable to connect to remote machine "DELL3620-01" using Kerberos with machine account, error - 0x80070005. SMS_CLIENT_CONFIG_MANAGER 25/04/2022 17:14:05 9908 (0x26B4)
6. --> NTLM fallback is enabled, remote machine "DELL3620-01" is continuing with client push. SMS_CLIENT_CONFIG_MANAGER 25/04/2022 17:14:05 9908 (0x26B4)
7. ---> Unable to connect to WMI on remote machine "DELL3620-01", error = 0x80070005. SMS_CLIENT_CONFIG_MANAGER 25/04/2022 17:14:05 9908 (0x26B4)
8. ---> Deleting SMS Client Install Lock File '\\DELL3620-01.test.com\admin$\SMSClientInstall.GTN' SMS_CLIENT_CONFIG_MANAGER 25/04/2022 17:14:05 9908 (0x26B4)
9. Execute query exec [sp_CP_SetLastErrorCode] 2097152456, -2147024891 SMS_CLIENT_CONFIG_MANAGER 25/04/2022 17:14:05 9908 (0x26B4)
10. Stored request "2097152456", machine name "DELL3620-01", in queue "Retry". SMS_CLIENT_CONFIG_MANAGER 25/04/2022 17:14:05 9908 (0x26B4)
11. Execute query exec [sp_CP_SetPushRequestMachineStatus] 2097152456, 2 SMS_CLIENT_CONFIG_MANAGER 25/04/2022 17:14:05 9908 (0x26B4)
12. Execute query exec [sp_CP_SetLatest] 2097152456, N'04/25/2022 09:14:05', 209 SMS_CLIENT_CONFIG_MANAGER 25/04/2022 17:14:05 9908 (0x26B4)
13. <======End request: "2097152456", machine name: "DELL3620-01". SMS_CLIENT_CONFIG_MANAGER 25/04/2022 17:14:05 9908 (0x26B4)
14. Automatic Client Push Install: Settings = ACTIVE SMS_CLIENT_CONFIG_MANAGER 25/04/2022 17:17:20 7920 (0x1EF0)
15. Execute query exec [sp_CP_DeleteOldMachine] SMS_CLIENT_CONFIG_MANAGER 25/04/2022 17:17:20 7920 (0x1EF0)
16. Execute query exec [sp_CP_UpdateMachineResource] SMS_CLIENT_CONFIG_MANAGER 25/04/2022 17:17:20 7920 (0x1EF0)
17. Sleeping for 168 seconds... SMS_CLIENT_CONFIG_MANAGER 25/04/2022 17:17:20 7920 (0x1EF0)*

I also tried the manual installation method by running ccmsetup.exe but very odd that we can see cm icon via Control Panel but the options were incomplete. Software Center was not available on these problematic machines, either.

 

[Prajwal Desai]

can you upload locationservices.log.

 

[Mohammed 1009]

from where u get locationservices.log

 

[MJ-Tech]

Have you checked to see whether the firewall settings were correctly applied?

• File and Print Sharing
• Windows Management Instrumentation
• Remote Procedure Call

OR

Please follow the steps below and let us know how things went,

• Restart the device
• Sign in as the Domain\Administrator account
• Examine the firewall to ensure that all settings are right. If not, execute the group policies if the firewall is managed by group policy
• Manually install the CM client
• Reboot the device

 

[Mohammed 1009]

yes all check

 

[MJ-Tech]

If there is no issue with the firewall \DNS, Have you seen this error "Insufficient privilege to connect, error: 'Access is denied" in SmsAdminUI.log?

if yes, try adding the following,
Path : HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Ole\AppCompat
Value Name: "RequireIntegrityActivationAuthenticationLevel"
Type: dword
Value Data: default = 0x00000000

& reboot the device . re-install client manually.

 

[Mohammed 1009]

how i check DNS

 

[MJ-Tech]

Ping the client machine name from your server and vice versa

If you receive a ping response, there is no problem.

 

[Mohammed 1009]

its only in windows os 22h2 i get this erorr

 

[Mohammed 1009]

its no issus in dns

 

[MJ-Tech]

I installed SCCM client on 30 Windows 10 22H2 machines, therefore I don't think the problem is with a feature upgrade.

If you have second thoughts, manually install the Windows 10 update on the affected machine.
Restart the computer and install the ccmclient.

 

[MJ-Tech]

If there is no issue with the firewall \DNS, Have you seen this error "Insufficient privilege to connect, error: 'Access is denied" in SmsAdminUI.log?

if yes, try adding the following,
Path : HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Ole\AppCompat
Value Name: "RequireIntegrityActivationAuthenticationLevel"
Type: dword
Value Data: default = 0x00000000

& reboot the device . re-install client manually.

Did you give it a shot?

 

[Mohammed 1009]

Did you give it a shot?

i will try

 

[Garth]

Ping the client machine name from your server and vice versa

If you receive a ping response, there is no problem.

And check the IP address on the local computer to confirm that DNS matches the local IP address.

 

[Mohammed 1009]

And check the IP address on the local computer to confirm that DNS matches the local IP address.

i will try ping the pc name to get ip address

 

[Mohammed 1009]

i will try ping the pc name to get ip address

any update