PENDING Application report as failed but , installed,CI document download timed out or CI Version Info time out

[Marek Belan]

Hi all

from last week we have problem with app reporting on monitoring/ deployment.
My colleague create copy of Acrobat Reader application. From this time we have problem on applications.

App report CI document download timed out or CI Version Info time out.
Someone help ?

 

[Deepak Deval]

Check CIAgent.log on affected clients for something like,

VersionInfo ModelName=ScopeId_024731D7-CA1B-42C9-BE00-9B4F5A5FAA83/RequiredApplication_bf6434bf-1993-405a-b316-eb99b89ae08c, Version=17, IsVersionSpecific=TRUE timed out

And check what the actual version of this application is. Based on this, you might have to re-create the application/deployment and check.