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PENDING Software Update Point fails to install 2403 Upgrade

williame

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Hi,

We have upgraded from 2303 to 2403, all pre requisites passed before the upgrade. We took as many precautions as possible and followed the best practices as outlined in pre upgrade guide from Microsoft. The upgrade seemed to go flawlessly and no errors in the upgrade process were apparent. We have run a site reset since and also prereqchk.exe as well as double checking our .Net and SQL ODBC/Native Client drivers which are all up to date.

The issues that we are seeing post 2403 upgrade are on the SUP server and the SQL server where SMS_Executive cannot be reinstalled. Site backup task has stopped working as well.
The attached image is from the SUP the day the upgrade completed. Before that the component was running and installing/reinstalling as required.

I would be grateful for any assistance

Many thanks,

W
 

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Hi,

We have upgraded from 2303 to 2403, all pre requisites passed before the upgrade. We took as many precautions as possible and followed the best practices as outlined in pre upgrade guide from Microsoft. The upgrade seemed to go flawlessly and no errors in the upgrade process were apparent. We have run a site reset since and also prereqchk.exe as well as double checking our .Net and SQL ODBC/Native Client drivers which are all up to date.

The issues that we are seeing post 2403 upgrade are on the SUP server and the SQL server where SMS_Executive cannot be reinstalled. Site backup task has stopped working as well.
The attached image is from the SUP the day the upgrade completed. Before that the component was running and installing/reinstalling as required.

I would be grateful for any assistance

Many thanks,

W


This was fixed after some calls to Microsoft who enabled inbound rules for RPC-Dynamic ports.

We found that the default rule for RPC "File and Printer Sharing (RPC)" did not function as expected after enabling Dropped Packet logging on the Windows Firewall.

Only after creating a custom Inbound rule for the RPC-Dynamic ports and scoping it to the IP address of the site server could the required traffic go through.
 

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I faced this issue while upgrade. Here is what I did to remove the pending / stuck installation.
Important : Make sure you have all backups in place [DB, SCCM,Servers] .

You need to clear the upgrade from DB. Here are some commands that can help to clear that state. First find the packageid or GUID of the upgrade that is stuck.

SELECT * FROM dbo.CM_UpdatePackages

SELECT * FROM dbo.CM_UpdatePackages where PackageGuid = '1C02A325-C78B-438B-8A08-B9D0D45E136E' [Replace with the GUID that you found from SCCM]

DELETE FROM dbo.CM_UpdatePackages WHERE PackageGuid = '1C02A325-C78B-438B-8A08-B9D0D45E136E' -- of the upgrade package

Reboot the site server and check the status of the installation
 
I faced this issue while upgrade. Here is what I did to remove the pending / stuck installation.
Important : Make sure you have all backups in place [DB, SCCM,Servers] .

You need to clear the upgrade from DB. Here are some commands that can help to clear that state. First find the packageid or GUID of the upgrade that is stuck.

SELECT * FROM dbo.CM_UpdatePackages

SELECT * FROM dbo.CM_UpdatePackages where PackageGuid = '1C02A325-C78B-438B-8A08-B9D0D45E136E' [Replace with the GUID that you found from SCCM]

DELETE FROM dbo.CM_UpdatePackages WHERE PackageGuid = '1C02A325-C78B-438B-8A08-B9D0D45E136E' -- of the upgrade package

Reboot the site server and check the status of the installation
It is completely unsupported to deleted anything from the ConfigMgr database. Only MS support can work with you to do this. doing this outside of their support may cause problems.
 
I faced this issue while upgrade. Here is what I did to remove the pending / stuck installation.
Important : Make sure you have all backups in place [DB, SCCM,Servers] .

You need to clear the upgrade from DB. Here are some commands that can help to clear that state. First find the packageid or GUID of the upgrade that is stuck.

SELECT * FROM dbo.CM_UpdatePackages

SELECT * FROM dbo.CM_UpdatePackages where PackageGuid = '1C02A325-C78B-438B-8A08-B9D0D45E136E' [Replace with the GUID that you found from SCCM]

DELETE FROM dbo.CM_UpdatePackages WHERE PackageGuid = '1C02A325-C78B-438B-8A08-B9D0D45E136E' -- of the upgrade package

Reboot the site server and check the status of the installation

If you check my post above this was found to be a firewall configuration issue whereby the RPC dynamic ports were not letting traffic from the site server through despite being enabled.

We can only surmise that a blocking rule or otherwise was taking precedence and therefore would not allow the traffic through until the site server was added explicitly.

 
If you check my post above this was found to be a firewall configuration issue whereby the RPC dynamic ports were not letting traffic from the site server through despite being enabled.

We can only surmise that a blocking rule or otherwise was taking precedence and therefore would not allow the traffic through until the site server was added explicitly.

Got it, thanks
 

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