SOLVED Microsoft 365 Apps Update - Current Channel Feature Update failing to download to clients

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HenryEZ

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I am getting an issue where the current channel updates for office are failing to download to the client. The client gets an error 0x80070005(-2147024891) The content does not download to the client and immediately fails. I have ruled out permissions to the content location permissions and client issues because other updates in the same directory for the Semi-Annual Channel can be installed by the clients along with other updates. This happened with Office Current Channel Version 2111 last month and we had to run a PowerShell command to force the updates on the clients. Some people mentioned this was a WUSUS issue (link) but this would now be the second time this has happened in a row. Datatransferservice shows that the update downloaded successfully but the content does not show up in the cache folder.

Video of the issue.
only errors I can see are these

UpdatesHandler.log
ContentAvailable notification received from CAS. UpdatesHandler 1/14/2022 2:05:57 PM 11204 (0x2BC4)
CAtomicUpdate::ScheduleDownloadTimer - Timer started, download will timeout in 86400 seconds UpdatesHandler 1/14/2022 2:05:57 PM 17364 (0x43D4)
CAS failed to download update (807ae37f-11fe-4d71-818a-935748e1ff38). Error = 0x80070005. Releasing content request. UpdatesHandler 1/14/2022 2:05:57 PM 11204 (0x2BC4)
CUpdate::ReleaseContentRequest - Failed to cancel and cleanup alternate download task, error = 0x8000000e UpdatesHandler 1/14/2022 2:05:57 PM 11204 (0x2BC4)

CAS.log
Failed to check enrollment url, 0x00000001:
 
Solution
So after reading some newer replies to the post I included the issue was resolved by restarting the clicktorunsvc service then retrying the update.
OP
HenryEZ

HenryEZ

New Member
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So after reading some newer replies to the post I included the issue was resolved by restarting the clicktorunsvc service then retrying the update.
 
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