PENDING Configuration Manager 2403 - Status Installing

[dmanrez]

Hi
Trying to upgrade to Configuration Manager 2403 from 2303 and it's been two days and the state is installing.
Went into update pack installation and it's stuck at step Install files In progress
Not sure what is going on. Any ideas?

 

[vshewale]

Hi
Trying to upgrade to Configuration Manager 2403 from 2303 and it's been two days and the state is installing.
Went into update pack installation and it's stuck at step Install files In progress
Not sure what is going on. Any ideas?

You need to clear the upgrade from DB. Here are some commands that can help to clear that state

First find the packageid or GUID and make sure you have all backups in place [DB, SCCM,Servers]

Upgrade got stuck in download or pre-req check state

SELECT * FROM dbo.CM_UpdatePackages

SELECT * FROM dbo.CM_UpdatePackages where PackageGuid = '1C02A325-C78B-438B-8A08-B9D0D45E136E' [Replace with the GUID that you found from SCCM]

DELETE FROM dbo.CM_UpdatePackages WHERE PackageGuid = '1C02A325-C78B-438B-8A08-B9D0D45E136E' -- of the upgrade package

 

[dmanrez]

DELETE FROM dbo.CM_UpdatePackages WHERE PackageGuid = '1C02A325-C78B-438B-8A08-B9D0D45E136E'

Tried the following commands above and the package was removed from Updates and servicing in the console. I have no idea how to see the progress now of the upgrade. I did look at the log file CMupdate.log, it seems the update has stopped working

 

[vshewale]

Tried the following commands above and the package was removed from Updates and servicing in the console. I have no idea how to see the progress now of the upgrade. I did look at the log file CMupdate.log, it seems the update has stopped working

View attachment 6667

Did you use the right GUID for the stuck package? Did you run check for updates?

 

[Garth]

You need to clear the upgrade from DB. Here are some commands that can help to clear that state

First find the packageid or GUID and make sure you have all backups in place [DB, SCCM,Servers]

Upgrade got stuck in download or pre-req check state

SELECT * FROM dbo.CM_UpdatePackages

SELECT * FROM dbo.CM_UpdatePackages where PackageGuid = '1C02A325-C78B-438B-8A08-B9D0D45E136E' [Replace with the GUID that you found from SCCM]

DELETE FROM dbo.CM_UpdatePackages WHERE PackageGuid = '1C02A325-C78B-438B-8A08-B9D0D45E136E' -- of the upgrade package

It is completely unsupported to delete anything from the ConfigMgr database. Doing so may cause more problems.

 

[dmanrez]

Did you use the right GUID for the stuck package? Did you run check for updates?

yes, cause the GUID removed was the update 2403 and I couldn't find it.

 

[vshewale]

yes, cause the GUID removed was the update 2403 and I couldn't find it.

What are log entries now? Is SCCM even trying to get the update?

 

[dmanrez]

What are log entries now? Is SCCM even trying to get the update?

What are log entries now? Is SCCM even trying to get the update?

My Install is not getting stuck on downloading but is get stuck in a loop of Upgrade ConfigMgr database and Install files. Tried reboot with no luck

 

[vshewale]

My Install is not getting stuck on downloading but is get stuck in a loop of Upgrade ConfigMgr database and Install files. Tried reboot with no luck

View attachment 6710

Did you make sure the account that you used for upgrade is Full SCCM admin and has sa admin in SQL. Also make sure all the service accounts used have proper SCCM roles and SQL permissions

 

[Garth]

My Install is not getting stuck on downloading but is get stuck in a loop of Upgrade ConfigMgr database and Install files. Tried reboot with no luck

View attachment 6710

Review the Log to see what is going on. Some thing when added to the DB take a long time, particularly on a underpowered system.

 

[adamp_755]

Any update on this? I'm having the same problem. Pre-reqs passed just fine. No actual legit errors in the CMupdate.log file. I've tried resetting the update with CMUpdateReset.exe and that didn't work.

 

[adamp_755]

Here is my CMUpdate.log file (scrubbed of course).

I noticed that it gets to the last few lines where it shows, "Successfully reported ConfigMgr update status (SiteCode=MGM, SubStageID=0xd0012, IsComplete=1, Progress=1, Applicable=1)" then shows, "INFO: Successfully created local user group SMS Admins on the local machine with NT AUTHORITY\SYSTEM as the member." Then it starts over with "Upgrade ConfigMgr database" in the MECM Upgrade Monitoring window.


Hman.log doesn't really show anything helpful unless I'm missing something. Are there any other logs I should be monitoring here?

 

[Garth]

This log file seem to indicate that the setup is still running. e.g. if you look at the log now, is it showing something different?

 

[adamp_755]

This log file seem to indicate that the setup is still running. e.g. if you look at the log now, is it showing something different?

It just loops through the same steps in about one hour intervals. It goes from "Upgrading ConfigMgr database" to "Install Files" and then rinse and repeat. I've been stuck on this for days now.

 

[adamp_755]

Good morning, @Garth. Do you have any more advice on this? Thank you for your time.