PENDING Office 365 Application - How to Force Install of Variations

[IanH]

Morning,

I have deployed Office 365 via SCCM. The application was created via Office 365 Client Management Screen using the office 365 installer wizard. The initial package i created was standard office applications. However, I have now created a separate application package using the same process that also includes Visio 2021 as i have some users that utilize Visio, but the majority do not.

The issue i have is that even though I have 2 different application packages, SCCM still sees the machine as having the initial installation so the deployment of the second package to a machine that has already installed the initial package just shows an Uninstall option in software center. The appIntentEval.log file shows "Current State = Compliant, Applicability = Applicable, ResolvedState = Compliant, ConfigureState = NotNeeded, Title = ApplicationIntentPolicy".

I am wondering how i can force the application to re-install regardless of previous install state so that the install picks up the Visio change. Perhaps i'm doing something incorrectly but either way would greatly appreciate any assistance.

 

[TimH]

Morning,

I have deployed Office 365 via SCCM. The application was created via Office 365 Client Management Screen using the office 365 installer wizard. The initial package i created was standard office applications. However, I have now created a separate application package using the same process that also includes Visio 2021 as i have some users that utilize Visio, but the majority do not.

The issue i have is that even though I have 2 different application packages, SCCM still sees the machine as having the initial installation so the deployment of the second package to a machine that has already installed the initial package just shows an Uninstall option in software center. The appIntentEval.log file shows "Current State = Compliant, Applicability = Applicable, ResolvedState = Compliant, ConfigureState = NotNeeded, Title = ApplicationIntentPolicy".

I am wondering how i can force the application to re-install regardless of previous install state so that the install picks up the Visio change. Perhaps i'm doing something incorrectly but either way would greatly appreciate any assistance.

Hi IanH

This might be because the detection method is the same for both applications.
So what i would do is the new application with Visio in it, change the detection method to also check if Visio is installed.
This should fix your issue.

Best Regards
Tim